FX Hotel (Beijing Zhongguancun) Reviews

Response from Property: 尊敬的賓客，非常感謝您的真實好評！很高興您認可我們熱情的服務、寬敞乾淨的客房，以及離景點近、出行方便的優勢。關於外賣需要下樓自取的不便我們已記下，後續也會盡量優化貼心服務，給大家帶來更省心的入住體驗。我們會繼續保持衞生與服務品質，期待您下次再來入住！

Response from Property: Dear Guest, thank you so much for taking the time to share your stay experience! We are delighted that the hotel's convenient location near the subway and the comfortable bedding were appreciated. As a budget hotel, we strive to ensure all necessary facilities are available for your convenience. We apologize that the bathroom design didn't quite suit your taste and didn't quite deliver a pleasant surprise. We will carefully consider your feedback and continuously improve the details and overall stay experience. We look forward to providing you with an even more comfortable stay next time. Have a wonderful time!

Response from Property: Dear Guest: We are deeply saddened to receive your review. Failing to provide you with a comfortable stay is a serious oversight on our part. We fully understand your dissatisfaction with the "small room, dim lighting, and poor ventilation," and the "instead of a poor room despite ample availability." This is not only an oversight in room maintenance but also a deficiency in our service philosophy—we are committed to ensuring every guest's comfort and well-being, not leaving you with a negative experience. We have immediately implemented improvements in our front desk and housekeeping teams: the front desk will prioritize rooms with better lighting and ventilation when assigning rooms, and will communicate with guests in advance to confirm any special room types; the housekeeping department will also regularly check the ventilation and lighting of all rooms to ensure a basic experience. We are truly sorry to have disappointed you. If you would like, we sincerely invite you to experience our services again. We will arrange the best room type and personalized service for you, hoping to regain your trust.

Response from Property: 尊敬的賓客，非常感謝您多次選擇入住本店！十分榮幸得到您對房間乾淨整潔以及貼心及時服務的認可。我們始終用心做好每一處細節，用心服務每一位家人般的老客人。感恩您的長期支持，我們會繼續保持品質，期待您常回來入住，祝您生活愉快！

Response from Property: 親，非常感謝您對我們的認可！酒店地理位置優越，周邊吃喝玩樂樣樣俱全，五星級的床品與高檔的洗漱用品帶給您高品質的生活體驗！非常期待您再次光臨，讓我們更好的為您服務！

Response from Property: Your kind words make us feel happy and fulfilled, no matter how hard we work. Your praise is truly inspiring and leaves us feeling wonderful...^_^. We are grateful for your sharing and for choosing us. Our hotel team will live up to your expectations and strive to provide the best service to every valued guest. May this quiet night carry my sincere wishes for your everlasting and beautiful life.

Response from Property: 尊敬的賓客，非常感謝您細緻真實的入住點評！特別榮幸能為您免費升級房型，也很高興您認可我們的服務、寬敞的客房空間，以及酒店緊鄰 16 號線、公交站、出行便捷的地理位置，非常適合來中關村出差旅居入住。關於您提到的臨街房間略有噪音、室內燈光偏暗的問題，我們已認真記錄並反饋給各部門，後續會逐步優化窗户隔音、調整房間燈光亮度，用心改進每一處細節。我們雖是老店，但始終堅守服務品質，也感謝您的理解與包容，期待您下次光臨，我們定會給您更好的入住體驗！

Response from Property: 尊敬的賓客，非常感謝您細緻又走心的滿分好評！🥰很高興您認可咱們優越的地理位置、出行便捷度，也欣喜您感受到酒店乾淨整潔的衞生、貼心周到的服務。特別欣慰房間寬敞大氣、隔音安靜能給您帶來舒心安穩的休憩體驗～您的大力推薦是對我們最大的肯定，我們會持續堅守品質、用心做好每一處細節，期待您再次光臨，繼續選擇入住！

Response from Property: 親愛的賓客，您好！收到您的好評，我們全體員工都感到十分温暖和開心。感謝您選擇入住我們酒店，並對我們的環境、服務和設施給予如此高的評價。我們一直用心做好每一個細節，衹為讓您在旅途中感受到家一般的舒適與安心。您的滿意就是我們最珍貴的收穫，我們會不忘初心，持續優化，努力為您帶來更好的入住感受。期待您的再次光臨，祝您旅途平安，事事順心！

Response from Property: Dear Guest, thank you so much for your recognition and positive feedback! We are delighted to have provided you with a clean, comfortable, and reassuring stay during your business trip to Zhongguancun. We are always committed to providing excellent service and value for money, striving to ensure that every traveler has a comfortable and affordable stay. We look forward to your next visit to Zhongguancun and hope you will choose us again. We wish you all the best!

Response from Property: Thank you very much for your excellent review!We are delighted that you enjoyed our convenient location near Peking University and the Summer Palace, as well as our professional service and comfortable rooms.It is our greatest pleasure to provide you with a pleasant stay. We look forward to welcoming you back again soon!

Response from Property: 謝謝您的認可！我們就在地鐵旁，樓下美食也多，這個價位能讓您住得舒心我們很開心，歡迎常來

Response from Property: Thank you for your lovely review! We’re so glad you had a pleasant two-week stay with us, enjoyed our bright and spacious rooms, and found our service helpful. Your recommendation means a lot to us, and we hope to see you again!

Response from Property: Thank you so much for taking the time to leave us this review!We’re delighted to hear our staff was friendly and helpful, and that you enjoyed our comfortable bed. We apologize for the inconvenience caused by the WiFi issue during your stay, and we’ll keep working on improving our network service.We hope to welcome you back again soon!