Guest User
January 20, 2024
Very bad hotel experience
The car was unable to enter because the parking lot was full. We queued for more than 20 minutes. Seeing no hope, we parked the car on the side of the road and walked in with our luggage. The lobby was dimly lit. The suite I booked was changed to a single room on the 5th floor of the conference room when I met the previous boss for a meeting.
The wardrobe in the room is only about 30cm thick and cannot be used to hang clothes. There is only a simple clothes hanger in the room and it falls apart after hanging two pieces of clothes. The room is not well soundproofed. You can hear everything going on next door. The air conditioner in the room was set to 30°C, but it didn't work and I woke up from the freezing cold in the middle of the night.
It took a little longer to take a shower in the bathroom, but it was all filled with water. The toilet is equipped for disabled people. I don’t know if this room is a special room. Anyway, it feels very bad. All the lights in the whole room were turned on, but it was also dim. Connect to the hotel's wireless network, enter your mobile phone number and verification code, and then you must join the hotel's Ha Yue Club to connect for free. Ask about the hotel's express service. How to use the hotel's free internet without joining. Reply and arrange for someone to handle it. After a while, a hotel concierge, a little girl, came. No questions asked, just pick up the tablet, check the box to agree to join the hotel, and connect to the Internet. I was very angry and said, why do you want to come here? I just asked not to join the membership and to surf the Internet for free. The girl replied, the only way to access the Internet in our hotel is to join the membership. I was very angry, so I cursed a few times and said, do I need to join a membership to get free Internet access when I stay in a hotel? Even so, I have money, I can just pay for the Internet. How can I do such a stupid job..., the little girl said, why are you making such a loud voice? I said, get lost, if you were a man, I would beat you. The girl is gone.
I happened to have friends over, so I reported this to the front desk and asked the hotel to cancel my membership approval. Meet friends in coffee shop
After a while, the boss called and said, "What's going on? The hotel has called the police and called the police." I don't even know what to say. People from the hotel and the conference team came over and asked me to apologize to the girl. I said, what's wrong with me? Isn't it the hotel? The girl apologized to me. Let the girl call the police, they said, don't be like a child... I had friends there at the time, but I couldn't get away to deal with it, so I apologized to the girl as if I had swallowed a fly. After my friend left, I took care of the things at hand. At 18:00, I found the lobby manager of the hotel again and told them about the matter again. I emphasized that what I was dealing with was the hotel's service, not a little girl. It was an issue of internal communication in the hotel and the staff's work flow. She causes problems and blames other people's problems. She does not have the qualities of a five-star hotel at all. She is a little girl with poor working ability. She is full of lies. The hotel lacks proper training and management. The girl was working on behalf of the hotel. I don't know if she personally had the right to call the police. From the beginning to the end, I was at least one meter away from her. I had a clothes hanger in my hand, and she said I was going to hit her with the clothes hanger... Then, the hotel lobby manager said that he would apologize to me on behalf of the hotel. This is how the matter ended. However, my overall feeling about staying in the hotel was that it was very bad. The entire hotel management and professional quality is very poor.
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