Guest User
October 4, 2023
During the National Day holiday, I saw that the price of this hotel was affordable and I booked it for 4 days, but the service and facilities were really hard to describe.
1: The room air conditioner is quite special. For example, if you set the temperature you need, it will not be a constant temperature. Instead, it will automatically trip when it reaches the temperature you set. At this time, the room is in a sealed state and is very stuffy. Then wait until the indoor temperature is reached. When the temperature rose, he continued to turn it on, and waited until the set temperature tripped again. This way of going back and forth all night made the child unable to sleep well. As a result, the child got hot and kicked the quilt, and then became cold again.
2: Because of the air conditioning problem, I asked the front desk if I wanted an extra quilt. At first, I was told that they would find it for me, but after searching for more than an hour, it didn’t come to me. So I went to the front desk to ask, but the manager on duty that day gave me a cold shoulder. He told me directly and ruthlessly that he didn't have it, and he couldn't borrow it from other hotels. When I heard this, I was very surprised, because such a large hotel did not have spare quilts, and had to ask other hotels to borrow them. This kind of handling method and emergency measures really surprised me. There are still such hotels in Beijing. Next, I will give you some suggestions. , can you give me a quilt from other available rooms today? As a result, the manager directly told me that the room was full and there were no spare rooms. But at this time, I went to Ctrip and saw that there were 5-6 room types for sale. This kind of manager He opened his eyes and told lies, and later he was extremely disrespectful and impatient with me. He looked at the computer screen the whole time (he didn't need to use the computer for anything at this time) and didn't look at me. Later, he even quarreled with me and asked me to check out and said no. receive me
3. The service also needs to be improved: there are very few people in their housekeeping department, and no one is on duty at night. When encountering some problems, they ask the hotel security to deal with and solve them. Many problems cannot be solved for a long time, and in the end they can only feel aggrieved. Customers handle it themselves
4. The bathing pool is easy to leak, and the door gap is not handled well.
Originally I booked 4 days, but then I couldn’t stay anymore and canceled for 2 days. This was really a bad experience. If you are bringing children, don’t book this hotel. Although the price is not high, The service facilities and staff quality are really not good.
Original TextTranslation provided by Google