Guest User
February 11, 2024
I booked a special room, but the store didn’t clearly say on the page that pick-up and drop-off are not allowed! ! That day we got off the plane at around 2 o'clock in the morning, went to the Capital Airport, and called the store to pick us up. As a result, the store was unwilling to pick us up. They asked me to pay for a room upgrade before they could pick us up. If we couldn't upgrade the room by paying more money, we were asked to call the hotel ourselves. When the car arrived at the store, we took Didi taxi for a long time at the Capital Airport that night. Since it was only 4 kilometers away, most drivers were unwilling to take orders. It was also difficult to get a taxi at the airport in the middle of the night. When we arrived at the hotel, the service attitude of the front desk It was very bad. He spoke very irritably. He told us that he would not pick up from the airport and would not deliver in the city. (As a consumer, I am very dissatisfied with this hotel. As an airport hotel, it was stated that there is a pick-up and drop-off service during the screening. Naturally, the customer booked it because it is close to the airport. However, we all arrived at the airport. What did you say? If we don’t pick up and drop off, we will have to pay extra. Not picking up and dropping off is not clearly marked on the page, which is deceiving consumers. Please avoid lightning. I really don’t recommend this company.
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