Home Inn Hotel (Beijing Yizhuang Kechuang Street) Reviews
Home Inn Hotel (Beijing Yizhuang Kechuang Street)
1st Floor, Building 1, Yuanyang Tianzhuoyue Mountain, Kangjian Road, Yizhuang Town, Daxing District, Beijing, ChinaView Hotel Details
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Home Inn Hotel (Beijing Yizhuang Kechuang Street) Guest Reviews
4.8/5
Excellent
200 reviews
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.8
Amenities4.8
Service4.8
Cleanliness4.8
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All reviews(200)
Positive reviews(196)
Reviews with photos/video(18)
Clean and tidy(45)
Awesome stay(42)
Classy environment(20)
Awesome amenities(16)
Delicious breakfast(13)
Friendly front desk staff(7)
Perfect for business trips(6)
Convenient parking(5)
Negative reviews(4)
Guest User
Double Bed Room With Zero Pressure Mattress And Voice Control
Stayed in Aug 2024
Business travellers
1 reviews
5.0/5
Outstanding
Posted on Sep 9, 2024
I checked into the newly opened hotel and I felt pretty good. The room was clean and equipped with an air purifier. The service staff at the front desk are very friendly. There is free parking, a buffet breakfast and a leisure courtyard, and there are robots that can deliver goods for free. The overall environment of the hotel is elegant and the stay experience is very good!
Original TextTranslated by Google
Response from Property: Hello dear guests! Thank you for your praise and recognition of your hotel! We will continue to work hard to maintain the efficiency and thoughtfulness of front desk services and the cleanliness of guest rooms. We look forward to your visit again and wish you a happy life!
Guest User
Double Bed Room With Zero Pressure Mattress And Voice Control
Stayed in Sep 2024
Family
4 reviews
2.0/5
Posted on Oct 5, 2024
The front desk of this hotel is the most dishonest I have encountered in so many years of staying in hotels. The experience is very bad. When I checked in, it was clearly stated that it was a 1.8-meter business king bed, but when I entered the room, I saw that it was a 1.5-meter bed. I asked the front desk, and the front desk insisted that it was a 1.8-meter business king room. Later, I went back to the room and lay down for a while, and clearly told the front desk that it was not a 1.8-meter room. At this time, the front desk was still stubborn and wanted to get me a ruler to measure. As a result, the front desk did not bring a ruler and directly told me that there was a problem with the system and that there was a mistake. The room type I was given was indeed a 1.5-meter room type. They wanted to change it to a 1.8-meter room type. This is not over yet. Because I extended my stay for one night, the front desk called me on the last day and asked me to change rooms. They said that my room had been booked by someone else. When I checked in, I checked with the front desk again and again whether I wanted to change rooms if I wanted to extend my stay. The front desk said no. Change. This hotel is across the street from the All Seasons. If I didn't take a good look before booking, I would not stay at Home Inn Series again in the future.
Original TextTranslated by Google
Response from Property: Sorry, don't go! sorry! sorry! I know that no matter how much I say I'm sorry, it can't make up for the unhappiness we have caused you, but I still hope that this will not affect your mood. There are still big deficiencies in communication and experience in handling things, but please be sure You must believe that we want to serve you well. We have trained and educated the front desk staff to prevent such incidents from happening again. We sincerely apologize for the bad experience caused to you this time and hope that Can you give us a chance to make corrections? Thank you for your understanding and tolerance. I wish you a happy life and happiness every day!
Zhujiaxiaobao
Double Bed Room With Zero Pressure Mattress And Voice Control
Stayed in Aug 2024
Family
1 reviews
5.0/5
Outstanding
Posted on Sep 22, 2024
The room was very clean, and the service attitude of the front desk guy was also quite good. Since we checked in late, the only room left was the one next to the restaurant. The front desk guy upgraded the room for free because he was afraid of affecting our rest.
Original TextTranslated by Google
Response from Property: Hello dear guests! Thank you for your praise and recognition of your hotel! We will continue to work hard to maintain the efficiency and thoughtfulness of front desk services and the cleanliness of guest rooms. We look forward to your visit again and wish you a happy life!