Mercure Beijing Tongzhou Global Resort Reviews

Response from Property: Dear guests, hello! Thank you very much for your kind comments. We met you by chance, and you chose us by chance. There are too many choices in life, and each of your choices is a kind of fate. Thank you for letting us meet you. Your thoughtfulness and care will definitely bring you warmth for a lifetime. When you come to Mercure Beijing Universal Studios, we will warmly welcome you. We will work hard to make you have a warm and comfortable stay experience. The environment is beautiful, the rooms are comfortable, and the location is superior. If you are satisfied with your stay, I believe we will meet again. We sincerely wish you all the best and a happy life!

Response from Property: Thank you for your kind words and valuable feedback! We're delighted to hear that you enjoyed your stay with us and found our hotel to be clean, with great service. Being located close to Universal Studios is indeed a major advantage for our guests, especially those planning a visit to the park.While we understand that our hotel may seem a bit remote to some, we're glad that you found it perfect for staying over before your visit to Universal Studios. We strive to provide a convenient and comfortable base for our guests, and your satisfaction is our top priority.Thank you again for choosing our hotel, and we look forward to welcoming you back in the future. If there's anything we can do to improve your experience, please don't hesitate to let us know. Have a wonderful day!

Response from Property: You're very welcome! We deeply appreciate your praise and recognition of our hotel. We strive to provide every guest with the finest service and a comfortable accommodation environment. We are extremely honored and delighted to hear that you were so satisfied with Xiao Wang's service. His dedication, attention to detail, and round-the-clock availability have truly created a homely and convenient experience for our guests.We will definitely convey your praise to Xiao Wang and encourage him to maintain his excellent performance. At the same time, we will continue to strive to improve our overall service quality and customer satisfaction, ensuring that every guest feels like they are at home here.Thank you once again for choosing to stay with us and for your kind review. We sincerely hope to see you again soon! Wishing you a pleasant journey and a wonderful life!

Response from Property: Hello! Thank you very much for your stay and appreciation! I'm glad to bring you a good time on your trip. Your appreciation gives the hotel a great encouragement and the driving force for our progress. We will continue to maintain our enthusiasm and strive to make every guest feel at home. We are eagerly looking forward to your visit again! Welcome back to experience it again. I wish you a happy life!

Response from Property: Thank you very much for choosing us again and trusting our Mercure brand! We are glad to hear that you had a good experience staying at Mercure Guangzhou before, and therefore chose Mercure Beijing as your accommodation for this business trip. We are very pleased that you mentioned that the check-in and check-out were very fast. We have been committed to optimizing service processes and improving service efficiency to save time for guests and provide a more convenient service experience. At the same time, we also pay great attention to the hygiene and cleaning of the hotel to ensure that every guest can live in a clean and tidy environment. In addition, we are glad to hear that you think the hotel is close to your place of business, which is also an advantage of our hotel's geographical location. We hope to provide guests with convenient accommodation conditions so that they can complete their work and travel more easily. Thank you again for your visit and good comments. We look forward to your next visit and continue to enjoy the excellent service of our Mercure Hotel. I wish you a happy life and good work!

Response from Property: Thank you very much for your recognition and praise! We are very glad that you chose our hotel as your accommodation for the Universal Studios trip and enjoyed the shuttle service and rich breakfast options we provided. Our smart home facilities are also designed to make your accommodation experience more convenient and comfortable. We are very pleased to hear that you can control functions such as curtains and smart toilets by voice. At the same time, we are also very happy that you are satisfied with the entire Universal Studios trip, which is our goal. We hope that every guest can feel the warmth and comfort of home in our hotel, making your trip more relaxed and enjoyable. If you have any travel plans in the future, we sincerely invite you to choose our hotel again. We will continue to provide you with high-quality services and comfortable accommodation. Thank you again for your support and trust, and look forward to meeting you again!

Response from Property: Thank you very much for your recognition and recommendation of our hotel! We are very happy to provide you with a satisfactory accommodation experience, especially you are staying with two children, we are even more honored. The parent-child room is specially designed for family tourists, hoping to provide you and your children with a warm and comfortable accommodation environment. The ample charging ports, free drinks and fruit plates in the room are all carefully prepared by us to allow you and your children to enjoy more convenience and comfort while playing. At the same time, we are also very grateful for your recognition of our hotel's bus shuttle service to Universal Studios. We are well aware that tourists may encounter various inconveniences during the tour, so we specially provide this service, hoping to add more convenience and fun to your tour. If you have any needs or suggestions during your stay, you are welcome to let us know at any time. We will continue to work hard to improve the quality of our service and provide you and more tourists with a better accommodation experience. Thank you again for your recognition and recommendation, and look forward to your next visit!

Response from Property: Thank you very much for your feedback! We are honored that you and your family chose our hotel for your trip. The hotel has a superior location, professional and enthusiastic service, new facilities, and we have arranged a shuttle bus to Universal Studios for you, hoping to make your trip more relaxing and enjoyable. Your satisfaction is our greatest motivation, and we look forward to serving you in the future. I wish you and your family a happy journey, happiness and health!

Response from Property: Thank you very much for your wonderful feedback, we are honored to provide you with such a satisfactory stay. We are extremely gratified and proud to hear your comments about the cleanliness and comfort of our room, thoughtful details, and your high praise for Xiao Wang's service. We have always believed that a high-quality accommodation experience not only comes from comfortable rooms and complete facilities, but also cannot be separated from the warm service and meticulous care of every employee. As an outstanding representative of our front office, Xiao Wang's warm, thoughtful and meticulous service attitude are the concrete embodiment of the "customer-oriented" service concept that our hotel has always advocated. Regarding the small gifts that Xiao Wang gave to his children when leaving the hotel you mentioned, this is a specially prepared gesture by our hotel to thank guests for choosing us. We hope that through small gestures like this, our guests can feel our warmth and care when they leave and leave behind wonderful memories. Thank you again for your valuable feedback and trust! We know that every customer's satisfaction and recognition is the greatest affirmation and encouragement for our work. We will continue to work hard to improve service quality and provide guests with a better and more comfortable accommodation experience. We look forward to your next visit to our hotel and feeling our enthusiasm and thoughtfulness again!

Response from Property: Thank you very much for your high praise for our hotel environment, service and Mr. Wang at the front desk! We are very honored to provide you with a clean, comfortable and pleasant accommodation environment, and let you feel our professional and considerate service during your stay. Regarding the service provided by Xiao Wang in the front office, we are very grateful for your appreciation. He has always been an outstanding representative of our hotel service team, and has won praise from many guests for his professional, meticulous and thoughtful service. His every smile, every greeting, and every small gesture reflects our hotel's "customer-oriented" service concept. We know that it is with such excellent staff that we can provide our guests with such a perfect accommodation experience. Regarding the two bottles of water given upon departure, this is a small gift specially prepared by our hotel to thank guests for choosing us. Although it is just two small bottles of water, we hope that through such detailed care, guests can feel our warmth and care when they leave and leave beautiful memories. Thank you again for your valuable feedback and trust! We know that every customer's satisfaction and recognition is the greatest affirmation and encouragement for our work. We will continue to adhere to the service concept of "customer first", continuously improve service quality, and provide guests with a more high-quality and comfortable accommodation experience. We look forward to your next visit to our hotel and continue to enjoy this comfort and warmth!

Response from Property: Thank you very much for your high praise for our hotel! We have always been committed to providing guests with comfortable, clean accommodation and considerate and thoughtful services. We are very happy to hear that you were satisfied with the cleanliness, room spaciousness and location of our hotel. At the same time, thank you very much for your praise of Xiao Wu at the front desk. His hard work and dedication are a valuable asset to our hotel. We will continue to work hard to continuously improve our service quality, and hope to serve you again in the future. I wish you a happy life!