Anonymous User
December 27, 2021
I went to Ctrip to become a platinum member and lived in large and small hotels at home and abroad. I have never given a bad review. Today is the first time. The reason is that the service attitude of this store and the implementation of customer rights and interests have not met expectations. s level.
First of all, we live in a flash, no deposit is required, and we didn’t say anything after paying 100. We returned 95 the next day, saying that it was because we used the real-name treasure to deduct 5 yuan (no one mentioned it to us before. The next day, after our people left, it was directly confiscated)
Second, we exchanged the exclusive benefits of platinum members for late check-out at 14:00 the next day, but we received a call from the front desk at 11:00 noon, telling us that we had to check out at 12:00.
Third, there is a fruit plate worth 5 yuan written in the platinum rights. I have not seen this so-called fruit plate, and no one mentioned it. We didn’t want this before this incident happened, but I asked your customer service today. , What I got was a sentence-by-sentence reply, so we also hope that we can not make false propaganda. Since I don’t admit anything before I show evidence, I also want to protect this right.
Fourth, about the hotel itself: the windows are single-layered, the sound of passing cars and the wind can be heard clearly, people passing by the door or the door next door is closed can be heard clearly, and the warm air blown by the air conditioner is cold. There are very few parking spaces at the entrance at night, and no independent parking lot has been found.
This is all my evaluation of this stay. I didn't give the worst rating because there was a hint of apology after I argued for it many times. But that doesn't mean you can cheat.
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