Hampton Inn Houston-Baytown

My wife and I enjoyed our stay at the Hampton Inn in Baytown during a business trip. We appreciated the hot breakfast and friendly staff!

My friend and I had come for a Women’s Conference and the accommodation for the price for exceeded our expectations. I would highly recommend this hotel. The location was right off of l10 with many choices to dine in the vicinity.

When checking in they ask you for an extra 50 dlls deposit without notifying you. I think they should include the deposit in the price of the hotel so one decides whether to book or not. All the people very bice

The front desk staff was great, manager knew of my problems but NEVER contacted me. However they had charged my card on the first day for a two day stay. But they kept trying to charge my card AGAIN AND AGAIN about 10 times during the remainder of my stay. the pool was green and disgusting and had trash floating in it and no signs saying closed or anything! The bathroom door in my room was rotted and molded from the shower and was nasty. I have already been charged for my room so to keep from a continuous charge even after speaking to them and calling *******! I canceled my card. I have a receipt and pictures. Worst experience ever and will not use Hampton inn at any location ever again NOR will I use *******!!

The staff was friendly but the service not so good. Older hotel and it felt like it. We arrived at 1:30am and our water was splattering our brown which they said was from pipe repair and the room wasn’t flushed. We requested another room. That rooms iron did not hold water so we requested a new one multiple times. Never showed up. Room wasn’t serviced as requested. Toiletries never brought to room as requested.

I usually love to stay at the Hampton Inn but the oe in Baytown was by far the worst Hampton I have ever stayed. DO NOT STAY at The Hampton in Baytown

Check in was great, friendly staff. Upon checking in the room didn’t have enough towels for the 5 of us to shower and the pull out bed did not have linens. The staff brought them up kindly. The next day a different staff member was rude when we requested towels in evening. My kids could care less but they tend to throw things on floor and I’m not going to let them reuse something that was sitting on hotel room floor. The room was booked for 5 and they stated that the rooms were only suppose to have 4 people in them at the front desk. I have 3 small children and I booked the room for 5, I didn’t lie. Then they asked us to remove the dirty towels from the room and bring them to them downstairs in a trash bag. Then we were given new towels. Then we needed towels again for the pool and same process all over again. It was absurd and rude.

The highway close by lots of dining options walkable quiet. plenty parking, no trailer parking, breakfast was emaculant, coffee, bread, cereal,ect.

Worst hotel experience I can remember. We arrived to find the room very dark, with 2 light bulbs not working. We got those replaced. How I wish that were the last of the problems. Next, part of the showerhead fell on my daughter as she tried to shower. Luckily, she was not seriously hurt. We managed to re-attach it, but after this, my other daughter was now afraid to shower here. Finally, we discovered a pile of used drug wrappers and a dirty, red-stained rag in the corner of our room. At this point we started re-packing our bags, and left immediately. This is the first time we have ever left a hotel room the same night, but we did not feel this was a safe place to stay with a family. Upon our departure, the desk clerk informed me that she could do nothing to refund our charges; I would have to talk to the manager (Suzie) the next day. Despite leaving several messages asking for a call back, this manager refused to call and talk to me about the charges on my card. Hilton should be embarrassed to have their name associated with this dive, and they should put responsible management in place ASAP.