Family and I stayed Oct 7-14, 2022. I was pleased with my room at first. We had a nice room on the main floor, close to all the restaurants and gift shops, with a balcony which is what I had paid for with a very nice view. Friday night, the first night we stayed, there was a massive water leak I believe coming from the ice machine which absolutely ponded the whole wing. All the pounding and workers talking kept up us half the night. We had to move rooms and unfortunately there were no more rooms available with balconies and were stuck with a room with absolutely no view, just a view of the awning over the front door when you come in. Definitely disappointing. Also, new room had a fingernail clipping on the floor, a used tooth flosser in the closet and a lost cough drop under the bed. We were comped $300 for switching rooms and could see fireworks from Magic Kingdom out the window, but still sad we were without a balcony with a view. We noticed the carpets were pretty worn going down the hallways and the A/C was cranked up so high, it felt like Antarctica walking down the hall. There are quite a few choices for food, but we found most of it to be mediocre and had better experiences off Disney. Shula's Steakhouse and the BlueZoo restaurant require reservations and have a dress code. We did enjoy the ice cream at the Fountain, however. There was also a fee for parking and getting to the parking lot was quite a trek. It would be excruciating for someone in a wheelchair or had problems walking. We had rented a car and bought a few groceries for the room and had to wheel them in a suitcase, it was that far of a walk. The hotel was extremely huge and very confusing. Since we had to move rooms to the 7th floor, I found myself getting lost every time I left the room. If you're looking for a hotel close to the parks, it was easy to get to Magic Kingdom and Epcot, as you could ride the water taxi or walk, and also close to the Skyliner. The walkway from the Dolphin to the Swan was pretty at night when it was lit up. In conclusion, I would not stay at this hotel again or recommend it to anyone. I feel there are a lot nicer places to stay in the Disney realm. Last year in 2021, we stayed at the Animal Kingdom Lodge and had a way better experience. Other members of my family stayed across the pond at the Yacht Club and now I wish I would have spent the extra money to stay there - it was a lot nicer and cleaner than the Dolphin.
Excellent
127 Reviews