Guest User
August 22, 2023
The most shameless deception of guests! I booked a double room on a leading aggregator (in the description, the room met our accommodation requirements - the presence of a sofa for the second guest). Expensive, well, yes, okay! I sent a request to the hotel about the cost of the additional charge. A set of linen. The answer was amazing: “we can put you in a 3-bed room” with an additional payment of +30%. We were planning a trip between the Caspian Sea (Baku) and the Black Sea (Batumi). In the process of collecting information, it turned out that the land border between the countries is closed and it will not be possible to return by car from Georgia to AZ. I had to cancel previously issued reservations, incl. and this one. And what do I see?! The hotelier unilaterally changed the descriptions of the rooms, their design and contents. THOSE. The room booked absolutely does not meet the original requirements! There are no words - only emotions: “How could this be possible?!”
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