AGNESSINTYA, S.H
November 21, 2022
I give 3 star service because. One of the restaurant waiters service is very bad..
Monday, 21 Nov 2022. The last day I stayed at the Hanuman hotel. I'm having breakfast, and not a buffet. Alacarte is there. One of our waiters said from which room we were given a menu (it turned out to be a menu for outside guests, not hotel residents. Paid).
I asked "you don't have a buffet, do you?" (That means this is a question for the occupants of Hanoman's hotel room).
The lady replied "yes ma'am the buffet is not available, now it's alacarte".
But she continued. And we think the paid menu is the alacarte menu for hotel guests.
And the menu has been processed. Suddenly the lady came again to give me the menu again... last time the menu was paid, the new one is free. Bg "I don't know if you're from room no..."
You know, it's strange that you can mention our hotel room. But said I don't know. Strange. We think the paid menu is cancelled. But this is not. Keep serving. And we were told to pay. Even though it's not our fault. We cancel. We chose the free alacarte menu for room occupants... we were very disappointed with this waitress... NO RESPONSIBILITY. He's wrong. But we are responsible!!!!
We felt very LOSS... Because we didn't eat food that was included in the price from the hotel room. But the room pays 250 thousand for paid food.
WE ARE VERY DISAPPOINTED with the waiter 🙏🏻 thank you
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