The Bath Priory - A Relais & Chateaux Hotel

Steer clear of the Abbey Hotel Bath! Their conduct is absolutely appalling. We did not smoke in the room at all during our stay. The hotel pre-authorized our credit card upon check-in, and after we checked out and left, they unilaterally charged us an additional £200, claiming there was a "smoke smell in the room." Here's the kicker: After we argued with them through Trip.com, the hotel provided supposed "photos of damaged carpet" which were clearly fabricated evidence. We completely dispute this charge. They didn't verify anything on the spot or show us any proof in person. Waiting until guests leave to arbitrarily charge them and then fabricating photos constitutes malicious billing. Travelers planning to visit Bath, beware of this place! If you absolutely must stay, record your check-in credit card authorization and check-out process as proof. It's best to avoid it altogether to prevent being maliciously charged for no reason. By the way, the service from the Chinese front desk staff was alright, but everyone else was quite mean.

Absolutely loved this hotel!!! The environment, the room, everything here was just perfect! Highly recommend!

This trip was to celebrate my boyfriend's birthday. The hotel staff were very friendly, and we stayed in a deluxe double room. The room was large and the facilities were very clean. The hotel toiletries were all L’occitane. The hotel basement has an indoor swimming pool and sauna. Although there are only dry and wet sauna options, it wasn't crowded. The aromatherapy in the wet sauna was also L’occitane. Although the hotel is a 5-star hotel, its country villa-style decor gives it a slightly retro feel. There's a large garden outside, which would probably be even more beautiful in May. The breakfast was delicious, and the tea and milk provided in the room were also very good. The only downside to the hotel was that there was no vanity in the room. The Royal Crescent is a 15-minute walk away, and the city center is a 30-minute walk from the hotel. If you don't mind walking uphill, you can start from the hotel and enjoy the scenery along the way. Overall, if you're looking for a relaxing vacation, this hotel is a good choice.

The room is very classic English style, I like it very much. And the hotel staff is very warm and friendly. Provide a lot of help. My friend hurt her foot while visiting Bath, the hotel staff sent ice packs and helped us call a taxi to the hospital. The restaurant is also very good, I like the lasagna, I think it is the best

The waiter's actions were very poor and slow, and I couldn't get a response when I asked for help. The room was also very average, with no highlights

There are many places and things in the world that we have not touched. As long as you take the first step, every trip is worth it