Had an amazing stay at Grand Mercure Batam Centre! We stayed at the Deluxe King Room with City View and requested for a higher floor, which they did kindly provide. The best part of the stay was most definitely the service. Everyone was really lovely and friendly, and any requests we had didn't go unheard. Even the security guards were friendly and helpful, assisting my partner to cross the road across the hotel by directing some of the traffic at one point. The breakfast we opted to try on multiple days of our stay was also overally pretty nice, there could be more options but the options that we did have were yummy and refilled often even on busy days. They have a very diverse and large selection of juices, teas, milk and even a coffee machine. Even the water was infused water which was very refreshing. The desserts and bread selection really stand out as well because of the large variety they had! There are even fresh fruits of various kinds beyond the typical hotel breakfast fruits. Highly recommend trying out the hotel breakfast at least once during a stay there. The only negative feedback we had is probably that we noticed some scratches on the furniture, parts of the wall behind the headboard had markings/scratches and had peeled. These were very small details that were on some of the other furniture or walls as well. While they weren't serious and didn't bother us, we hope that the hotel management will continue to maintain and lookout for these small details on the property once in a while. Even with that, it was a small matter as everything worked well and was really clean. It was an amazing stay! They also provide a shuttle bus service with 2 timings to Mega Mall Batam. However, One Batam Mall is also a 10min walk away and is fairly easy to navigate to/walk due to a pedestrian sidewalk on one side of the hotel entrance. Indomaret is also nearby for buying water; the hotel provides 4 glass bottles of water daily, it wasn't enough for us but we did not want to constantly bother the staff to be providing water. I would say that a water dispenser on certain floors would improve the sustainability efforts and reduce the need for requesting glass bottles from the staff or purchasing water outside. All that aside, we hope to stay again and can't wait to see Grand Mercure Batam continue to establish its place in the hotel industry of Batam!
Show more