Novotel Basel City Reviews

The room was spacious and well-equipped. There's a self-service water dispenser in the hallway with free drinking water. Breakfast offered a good variety, and the hotel is conveniently located very close to the train station, within walking distance.

The room size was alright, but the soundproofing was terrible; I could hear noise both at night and in the morning. The main issue is that the front desk charged a 100 franc deposit, and it still hasn't been refunded after more than ten days. There's no one to complain to, they just keep saying to wait, claiming it takes 14 business days for a refund!

Facilities: New Cleanliness: Very good Location: Close to the station Service: Good. The lady who came to make up the third bed had a great attitude. The room arrangement was excellent, really deserves praise. Chain hotels are always reliable.

Extremely good, the staff were very friendly and breakfast was fantastic.

Good location and helpful staff - Leah and Hannah really stood out for me

Quite spacious and not too far from the train station, easily walkable.

Everything was fine, the hotel was clean. Our room faced the courtyard, so it was quiet.

Excellent staff and very easygoing.

Great room and comfortable beds. Walking distance took us 12 minutes walk from Basel SBB train station. Nevertheless it is easily located the hotel. Novotel hotel has a good breakfast with variety choices.

We had a fantastic stay. The location was great with good transport links. Perfect base for the Christmas markets. Would definitely recommend.

Good service, it clean also convenience

Clean and convenient location but a bit noisy at night.

Very basic facilities.

Found some hairs on the bed, location is good, not far away from the train station, and near the bus/tramway station.