Movich Buro 51

Had a free dinner for staying 2 nights, the only thing is that Pillows had a smell....

The check in process was quick. We were looking forward to staying here as we just came in from Cartagena staying with Movich and It was wonderful. Unfortunately, the Movich in Barranquilla is tired. We walked up to our room and the hallway carpets were filthy. We booked a suite and it was a bunker. It had one small tiny window, which Looked like it had not been cleaned in years. The furniture in the room was worn. Dead plants and broken floor tiles. When you looked out the window, you saw no view and it looked  into rusty old Air-conditioning units. We did walk downstairs and refuse the room. I will say I felt like the hotel handled the situation. They gave us a higher floor suite the manager and two additional staff walked to the first room and the second room and acknowledged that needed to be clean better. They comped a dinner. Over the next couple of days you saw an effort to clean the floors because we could hear them vacuuming early in the mornings in the hallways. I will say that this hotels food was excellent. It was the best that we had in our 14 day stay in the country.

Clean and comfortable hotel.

For what we were charged, not worth the stay. The hotel and rooms are not up-kept well. Before arrival no one advised us that the pool would be closed for the entire week so we were not able to use it due to facade work being done. Breakfast had to be the only good highlight because the rest of the food was not good. Our key card kept being shut off almost daily which was very inconvenient and the garage staff was incredibly rude. The room was located right in front of the amenity area deck so we had no privacy. The bathroom in the room itself was not well cleaned before we arrived. Not worth the stay and will not be returning or recommending. The one highlight was the restaurant and bar staff, they were kind and very lovely people who were extremely attentive.

I am writing to report a serious incident that occurred at Hotel Movich Buró 51 Barranquilla involving my companion. Yesterday, at approximately 10:15 a.m., my companion became trapped inside the elevator for about 30 minutes. When the doors closed, they did so forcefully while my companion was in the middle, nearly causing a serious back injury. During this time, the elevator was moving erratically, going up and down abruptly, which created a very dangerous and distressing situation. There was no immediate assistance provided, which further increased the severity of the incident. This situation represents a serious safety concern, and it is unacceptable for such an event to occur on your property. I kindly request that this matter be investigated urgently and that you inform me of the corrective actions that will be taken to prevent this from happening again. I look forward to your prompt response.