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5 star

Hotel El Palace Barcelona
4.7/5114 Reviews

Hotel El Palace Barcelona

Barcelona|0.39km from Barri de Gràcia
We stayed 7 nights in this historic hotel and celebrated a special occasion during our trip. The hotel is truly beautiful & elegantly decorated, however the service levels were inconsistent and sorely disappointing for a hotel of this standard & price. Also, there was unfortunately no special factor that made this hotel memorable. Rooms - we booked a classic double room for 3 people & got upgraded to a deluxe room on a high floor. While I appreciated the upgrade and the room decor was beautiful, the bathroom (while spacious) was in visible need of refurbishment. The paint was badly peeling in certain parts, the closet doorknob came off on our third day, the glass shower door wouldn't close fully so the bathroom got wet during a shower. I'm not expecting a newly renovated room but for the price, the room should at least be in good working condition. Housekeeping - was very inconsistent and there was a severe lack of attention to detail. Some examples: - Upon check in, the room curtain was unhooked from the first hook and messily hanging - it took 3 days for housekeeping to finally notice & fix this. - For the entirety of our stay, all room amenities were provided for 2 (not 3) people despite us having booked & paid for 3 people. - Used wine glasses & water mugs were not washed for several days until we called housekeeping to do so. - On several days, I came back to my luggage having been moved haphazardly (I think they were trying to make up the extra bed) and not put back in its place. - Turn down service was done beautifully on some days and not at all on other days. Rooftop terrace - was a gorgeous place to dine, food was excellent and the service was lovely. We felt very welcome here and it was a real treat dining here! Definitely try the rooftop terrace at least once! Front desk, concierge and bellman were excellent. The concierge was helpful with dining recommendations and guest relations gave us a cake for the special occasion we were celebrating. The bellman was attentive to get us taxis & always greeted us with a smile. Breakfast - is definitely worth a try! The breakfast room is beautiful and the drawing room leading to it is so regal & gorgeous. Generous spread of food & service was warm as well. Amar - dined here & paid over 400 euros but it was a shockingly disappointing experience. The bread, starters, petit fours & decor were wonderful - but the 200 euros of seafood we ordered was not fresh at all and the service was disinterested & careless. We were abit shocked at how bad it was for a Michelin restaurant. Bluesman cocktail bar - did not try. There's a 50 euro per pax minimum spend but perhaps this could be waived for hotel guests who are already paying a lot for a room. Overall, we enjoyed our stay but felt greatly let down by the service standards at this otherwise lovely hotel. Unfortunately, I highly doubt I'd return here again but sincerely hope the hotel improves its service standards to match its elega

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Reviews for Barcelona Hotels

Searching for hotels near Barri de Gràcia? Compare room rates and reviews to find your ideal stay.
Exe Plaza Catalunya
4.2/5119 Reviews
Good value for money The room was bigger than I expected, very clean, the maid came in every day and I had no complaints! I read some comments that there is noise from the road. Do not worry about this, just ask for a quiet room and they will put you in the back of the hotel, where there is no noise. I was at 803 and it was very quiet! I did not have breakfast because it was so expensive! The hotel is very central, next to the most central Metro station. Right next door there is an amazing steakhouse that you should definitely eat there. The only negative is that the room could have a kettle and two glasses.
Hotel Granvia
4.7/5123 Reviews
WILL COME BACK AGAIN FOR SURE! I chose this hotel becos it looked so nice in the photos and it didnt disappoint us at all! The design was gorgeous and was very luxurious, classic yet modern at the same time. Pros: - Front desk staff was very kind and helpful with good English. - Our room was spacious with everything we needed. You dont have to worry about shower gel, shampoo, AND conditioner. Shower/ water pressure was super strong thank god. - Windows were openable and we were facing the main street. Zara, Bershka.. everything is there, also a supermarket (called Aldo? closes at 2100) right next to the hotel. - Breakfast was not included in our package but we accidentally entered and tried and the food was good! Worth to try if you have no plan on what to eat in the morning. - Free coffee on the 1/F for all guests and a very spacious common area there Cons: - Our room was a connection room so the sound proofing was weak, I couldn’t even turn on music when showering cos I felt like I would be complained for sure. - One thing to highlight is the hair dryer - it was the WORST no joke. I understand it has to fit with the hotel design in metal elements but this hair dryer is heavy like a rock. Every time I had to struggle to use it cos it’s like training my arm muscles lol - Not sure why they gave us two single beds putting together but they moved easily so we slept separately all the time lol and the bed itself was too soft? so we felt like earthquake and a bit seasick lol when we turned our bodies.
Iberostar Selection Paseo de Gracia
4.4/5111 Reviews
We travelled to Barcelona for a work off-site, and WOW did this hotel impress. It was beautiful, the rooms were to a very high standard and the rooms from the roof top bar were brilliant. The hotel is in a great location, the staff were so friendly and helpful and the food was delicious. There were some special unexpected surprises included. The rooftop bar was amazing and we had such fun!
Catalonia Square
4.5/5119 Reviews
We had a bad start as we were moved to this hotel from catalonia magdalenes. Then we were given a disabled room not once but twice . 3rd room lovely . reception staff very polite and helpful . Breakfast lovely nice modern hotel quiet close to most things . Only issue we had we were unable to get an evening drink at roof top bar on all of our three nights stay . We tried mid afternoon and early evening. We are still waiting for our gin and tonic . Saturday night staff went missing when we ordered. We stood waiting and finally gave up. Nice hotel but if you want roof top pool and bar seek elsewhere
ME Barcelona
4.6/555 Reviews
It was a very disappointing experience. The hotel service is not even one star and it feels that’s it is not respecting customers at all. Reply was super slow, manager don’t care about the customer even there is a feedback and complain. Most surprising is that there are bugs in the hotel room. Concierge forgot our room number when we dropped things to deliver to our room. 這間酒店的服務一星也不值,態度非常不遵重客人,房間有小昆蟲。經理完全高傲到不理客人的要求。 This was the worst experience I had in a five star hotel ever. 本人住過不少5星酒店,但這真是非常不能接受
Room Mate Pau
4.6/5108 Reviews
Super stay, staff were so lovely and helpful, beds were really comfy, location was excellent, breakfast was really good and great decor and cool vibe about the place. Would highly recommend staying here, easy to get to anywhere from there with the great location

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