Onix Fira

Onix Fira seems like a junior hotel in that it has a great deal of potential, but consistently falls short and seems to be having some crisis of identity and growing pains as a hotel. TLDR: I would not stay here again at the rate I paid at booking. It is a decent hotel, but one should only pay $105-$120/night for what it offers. Here’s what’s going right for it: - very clean facilities and room - located across from a mall that also has a grocery store , which is great for grabbing anything you forgot to pack or raw veggies - a nice 2nd floor reading area - a nice rooftop terrace for doing yoga if you bring a mat I have 3 years of experience working for major brand hotels. Here’s where I think Onix Fira can stand to improve: - greeting guests at reception (did a guest have a long journey? Express curiosity, compassion and enthusiasm for the effort they’ve already made. No one wants to be on a 14 hour flight and be received by someone in a bad mood who looks like they have better things to do). - common sense fixes: a) put hooks on the bathroom doors so guests can hang wet towels, b) have a soap dish for your soap, c) the consequence of imitation stainless steel buttons for the toilet.. they leave fingerprint stains that look gross, d) have a blanket or bedspread available in the room and not just the top sheet even though it’s hot out, e) add hair dryers in bathroom, f) have a complimentary bottle of water ready for guests when they enter tthieir room, especially if it’s 90 degree weather in the summer. That’s humane. And no one charging $200/night+ has any business offering less - more pool lounge chairs during the summer - advertise with photos that don’t use a fishbowl lens, be honest that the pool is small - advertise honestly that one must climb 1.5 slights of stairs to reach pool. That’s an accessibility issue for disabled guests - have replenished towels available for guests - have the pool hours actually open during posted hours - offer activities for solo travelers to socialize; you have a whole beautiful 2nd floor level that could be a great space for games, wine tasting, a silly interaction of your choice. I never saw anyone use this space and activities could make the stay more worthwhile. - offer concierge services and recommendations - have a manager on duty available to talk to guests 7 days/week -consider different hallway lighting than red light; red light feels like a ******* Some specific stuff that went wrong in my stay: - key card for room stopped working after one night - power/electricity/AC went out 3x in one night - no one advertised there was construction in front of the hotel .. a total eyesore and noisy during weekdays - drunk guy wandering my floor thst no one stopped at reception and/or no one accompanied him to his room to make sure he wasn’t upsetting - no manager or person with decision making power was available to answer questions - no complimentary services offered for various inconveniences, not even empathy offered Hope things get better!

Quite restful with the cool AC during this trip! Europe was boiling but it was a perfect place for our business trip! They were in short with number of staff, but for its price in Barcelona, this is a very good option!

Such a bargain! The hotel was amazing and great value for money. The receptionists were lovely and really made our stay worthwhile. Amazing location! And they even had a swimming pool available for us to use!!!! Would definitely go bac

Really nice stay, big rooms, great lighting and nice furnishings in the rooms, great view from the little balcony , and amazing location would stay again :)

We enjoyed our stayed at Onix Fira! The location was great, rooms clean and staff great. Only recommendation would be to have more pool beds on the roof as there wasn’t much space to chill.

AC down for one night during our stay(during heat wave). What’s surprised me was that there was no quilt provided.

Very disappointing stay. This was more like a motel than a hotel. There was no duvet in the room, and when we asked for one at night, the receptionist simply told us they didn’t have any and that the cleaning staff might bring one the next day. That is not an acceptable response. The air conditioning was another major issue. It was locked, so we couldn’t control it from the room. Every time we wanted it turned on, we had to ask reception, and despite reporting the problem several times, nobody ever came to the room to inspect or fix it. Housekeeping was also very poor. Every day they only changed the towels and made the bed. The room itself was never properly cleaned. Overall, the service was far below what you would expect from a hotel. I would not recommend staying here.