Guest User
September 26, 2023
We stayed here for an event and while the customer service was great - there was a general lack of cleanliness and attention to detail. For instance, the carpet was never vacuumed during our stay and a cap to a toiletries bottle from the previous guest's stuff was in the bathroom from the beginning of our stay and throughout the duration of our stay. At no time did housekeeping pick it up or dispose of it. I bought slippers as not only was the carpet not vacuumed and heavily stained but the bathroom floor was extremely filthy. Also, upon arrival the door to the outside wasn't locked and we were on a ground floor. These are all things where general care and attention would have gone a long way. Also, we ordered room service for breakfast the first night, but no replacement hang tag was provided the next day. Clearly, a lack of attention to detail again. Also, I expected that our room service would be delivered on actual dishes with flatware and glassware so nonetheless we were rather shocked when it came in take out containers. I was even more surprised at the general lack of maintenance with regard to the overall property considering that the property had recently undergone a "renovation". Overall, we weren't impressed and expected a better overall experience. With that said, the staff was very pleasant.