Oakwood Hotel & Residence Bangkok Reviews

Response from Property: Dear Meiloulou0805,Thank you for choosing us as the preferred option for accommodation while in Bangkok and taking the time to share your stay experience. We are absolutely thrilled to receive your stellar review!It truly warms our hearts to know that you enjoyed every aspect of your experience with us. Our team strives to create memorable and exceptional stays for all our guests, and your feedback confirms we're on the right track. We hope to have the pleasure of welcoming you back to the Oakwood Hotel & Residence Bangkok in the near future for another exceptional experience.Thank you again for such a detailed, wonderful feedback.Warm regards,RudrojitHotel Manager

Response from Property: Dear Valued Guest,Thank you for choosing Oakwood Hotel & Residence Bangkok and for sharing your wonderful review.I am delighted to hear that you found our location convenient, especially with the short walk to the BTS station and easy access to the Sathorn Pier. Providing a base that allows our guests to explore Bangkok with ease is something we take great pride in.It is also rewarding to see your perfect scores for cleanliness, surroundings, and the service provided by our associates. Your kind feedback serves as a great motivation for the entire team to continue delivering exceptional hospitality.We look forward to the pleasure of welcoming you back for another amazing stay in the near future.Warm regards,RudrojitHotel Manager

Response from Property: Dear Magical_Mocha,Thank you for choosing Oakwood Hotel & Residence Bangkok and for sharing your detailed feedback following your recent stay.I am pleased to hear that you found our location near Saphan Taksin BTS to be convenient and enjoyed the many local food and massage options in our neighborhood. It is also great to know that you found the room size comfortable for your stay.However, I sincerely apologize for the frustrations you experienced with our Wi-Fi stability. I understand how critical a reliable connection is for work and Zoom calls, and I have directed our IT team to investigate the signal strength in your room to prevent this from happening again.Furthermore, I am concerned about the delays you encountered with housekeeping and the recurring issues with the shower and basin clogs. Please be assured that I am reviewing these maintenance and service gaps with our department heads to ensure our associates respond more promptly to guest requests and that plumbing issues are resolved permanently rather than daily.We value your patronage and hope to have the opportunity to welcome you back for a much more seamless and improved experience in the future.Warm regards,RudrojitHotel Manager

Response from Property: Dear Valued Guest,Thank you for choosing Oakwood Hotel & Residence Bangkok and for sharing your feedback.I am pleased to see that you had a "Very Good" experience and awarded us solid scores for our amenities, cleanliness, surroundings, and service. It is wonderful to know that you found us to be a good business hotel and enjoyed the water pressure during your stay.However, I sincerely apologize for the frustrations caused by the Wi-Fi repeatedly turning off. Reliable connectivity is essential, especially for our business travelers. I want to personally assure you that we are already working to improve this; we are planning a comprehensive upgrade of our Wi-Fi hardware within the next month to ensure a more stable and seamless experience for all our guests.I have shared your positive remarks with our associates, as your feedback serves as a great motivation for the team.We appreciate your residency and look forward to the pleasure of welcoming you back for an even better stay in the future.Warm regards,RudrojitHotel Manager

Response from Property: Dear bonniebonniebonnie,Thank you for choosing Oakwood Hotel & Residence Bangkok and for sharing your review.As the Hotel Manager, I was pleased to read that our location served you well, with easy access to the nearby night market and local restaurants. It is also good to know that the window insulation effectively blocked out the street noise, providing you with a quieter environment.I have noted your comments regarding the compact size of our Superior rooms. For your next visit, our associates would be happy to show you our larger suite options which offer additional space and comfort.Most importantly, I sincerely apologize for the cleanliness score of 4/10. This does not reflect the high standards we strive for. I have shared your feedback with our housekeeping associates to ensure more rigorous inspections are conducted to provide a pristine environment for all our guests.We appreciate your patronage and hope to have the opportunity to welcome you back for an improved experience in the future.Sincerely,RudrojitHotel Manager

Response from Property: Dear Guest,It was an absolute pleasure to host you at Oakwood Hotel & Residence Bangkok. On behalf of our entire team, thank you for your wonderful "Outstanding" rating and for sharing your positive experience with us.As the Hotel Manager, I was delighted to read that you found your room to be comfortable and spotless. Maintaining a high standard of cleanliness is a top priority for our housekeeping associates, and your feedback is a fantastic validation of their hard work.I am also glad that you were able to take full advantage of our "excellent location," from the nearby subway station to the local supermarkets and malls. It is great to hear that our gym, pool, and restaurant also added value to your stay.Most importantly, I will be sure to share your kind words with our front desk associates. Knowing that you found them "warm and attentive" will truly motivate them to continue providing exceptional service to all our guests.Thank you once again for your support. We look forward to welcoming you back for another perfect stay in the near future!Warm regards,RudrojitHotel Manager

Response from Property: Dear anittaya,Happy New Year! Thank you for choosing to stay with us this January and for sharing your feedback.I am delighted to read that you found your room beautiful and enjoyed the city view. It is our goal to create a warm and inviting atmosphere for every guest, and I am so pleased to hear that "everything was just right" during your time with us.I noticed that you were only able to stay for a few hours before having to depart. We certainly hope that on your next visit to Bangkok, you will have more time to fully relax and enjoy the hospitality of our associates and all the amenities our property has to offer.We look forward to welcoming you back for a much longer and equally perfect stay in the near future!Warm regards,RudrojitHotel Manager

Response from Property: Dear Valued Guest,Thank you for choosing us as the preferred option for accommodation while in Bangkok and taking the time to share your stay experience. We are absolutely thrilled to receive your perfect 10 review!It truly warms our hearts to know that you enjoyed every aspect of your experience with us. Our team strives to create memorable and exceptional stays for all our guests, and your feedback confirms we're on the right track. We hope to have the pleasure of welcoming you back to the Oakwood Hotel & Residence Bangkok in the near future for another exceptional experience.Thank you again for your wonderful feedback.Warm regards,RudrojitHotel manager

Response from Property: Dear Paul Andre Guimond,Thank you for choosing us as the preferred option for accommodation while in Bangkok and taking the time to share your stay experience. We are absolutely thrilled to receive your perfect 10 review!It truly warms our hearts to know that you enjoyed every aspect of your experience with us. Our team strives to create memorable and exceptional stays for all our guests, and your feedback confirms we're on the right track. We hope to have the pleasure of welcoming you back to the Oakwood Hotel & Residence Bangkok in the near future for another exceptional experience.Thank you again for your wonderful feedback.Warm regards,RudrojitHotel Manager

Response from Property: Dear JamieL,Thank you for taking the time to share your feedback. We sincerely apologize that your experience did not reflect the value or the high standards of service we aim to provide.We are particularly concerned to hear about the behavior of our front desk associates. A warm greeting and attentive service are fundamental to our hospitality, and it is disappointing to learn that our team was seen chatting amongst themselves rather than engaging with guests. Please be assured that we are addressing this with the team to ensure our associates remain focused on our guests at all times.Furthermore, we regret the oversight by our housekeeping associates regarding your rubbish bin and the limitations you felt with the room size. We strive to provide a seamless experience, and we clearly missed the mark during your five-night stay.We appreciate your honesty, as it helps us improve. We hope to have the chance to regain your confidence and provide you with the superior service you expect on a future visit.Sincerely,RudrojitHotel Manager

Response from Property: Dear Yusukeee,Thank you for choosing to stay with us and for sharing your wonderful feedback. We are thrilled to receive your perfect 10/10 scores.I am delighted to hear that you enjoyed the comfort of our beds and particularly liked the large bathtubs in our Deluxe rooms. It is also heartening to know that our associates made a positive impression with their friendly service. Providing a relaxing and welcoming environment is our top priority, and your kind words are a great motivation for the entire team.We truly appreciate your recommendation and look forward to welcoming you back for another enjoyable stay at Oakwood Hotel & Residence Bangkok very soon.Warm regards,RudrojitHotel Manager

Response from Property: Dear Valued Guest,Thank you for taking the time to share your review following your recent.Please accept my sincere and unreserved apologies for the unacceptable condition of your room and the serious shortfalls in our housekeeping standards. I am deeply concerned to read that you encountered tattered curtains, hair and stains in the bathroom, an unmopped floor, and most critically, that your bed sheets and duvet cover were never changed during your entire five-night stay. This does not reflect the high level of cleanliness and care that we pride ourselves on. I have already shared your comments directly with our housekeeping leadership and senior associates to investigate why our daily inspection protocols failed and to reinforce our strict room-turnover and linen-changing schedules.I have also taken careful note of your feedback regarding the room size and the aging condition of the facilities. We are continuously reviewing our property to identify areas in need of refreshment, and your notes about the furnishings are invaluable to our ongoing maintenance planning. While I completely understand your anger and your decision to avoid our hotel in the future based on this experience, I hope you will allow me to assure you that this is being treated as an isolated operational failure that we are actively correcting with our team associates.Thank you once again for bringing these crucial matters to our attention. We wish you much better travel experiences on your future journeys to Bangkok.Warm regards,RudrojitHotel Manager

Response from Property: Dear Adrianchz,Thank you for taking the time to share your feedback with us.We are sorry to hear that the location did not meet your expectations, and we regret that you found it to be very far and the area to be congested. While our location is valued by some for its proximity to such iconic locations as Asiatique, IconSiam, the Chao Phraya River, and access to the BTS Skytrain system, we apologize if it felt inconvenient for your travel needs.We are also sorry to hear that you felt the twin room was not that good too.We appreciate your comments regarding the location and room type, and we hope to have the opportunity to welcome you back for an improved experience in the future.Sincerely,RudrojitHotel Manager