The Platinum Suite

Bad location, nowhere near a train station so we had to get taxis everywhere which all added up when we on a tight budget. Once we were out we had to stay out, so we couldn’t go back for a shower or to freshen up after a day out before going for dinner like we usually do. Don’t think this hotel is accommodating for Westerners. Only one person spoke English and of course she can’t be on reception 24/7. There’s a restaurant but wasn’t suitable for us. From our experience there was a LOT of Chinese, with about 10 coaches arriving during our week here (that we saw) and we didn’t see any other Westerners in the hotel during our stay. There was a wake up call at 6.30am, which we asked to turn off for the remaining of our stay. In the mornings at this time the guests on our floor would be VERY loud, shouting and laughing whilst we were trying to sleep, there was probably only one morning where we didn’t wake up to noise. Hotel was very nice and clean. Upon our arrival we had a young man help us with our bags and take us to our room. Reception and the outside look really nice, just like their pictures. Swimming pool is located across the road with a small gym. We didn’t use the pool as it was raining but we noticed there were limited beds/seats. Clean towels and free water provided, nice little balcony, fridge and TV and toiletries. The shower door wouldn’t shut properly but it’s a big shower so luckily the bathroom didn’t get too soaked and slippery. Big bed and a spacious room. No food is allowed in your rooms, so if you order you have to eat outside or in reception, where there were plenty of comfy sofas. Bit random and not related to the hotel, but we were opposite the football pitch where one night there was a game at 4am, which was quite loud, but most nights games would finish around midnight. Also, the lights were left on and one of the window had no blind, so the bright light was coming through. Personally, we wouldn’t stay here again.

Site should be updated to reflect no laundry facilities, no city view and clean better... very dated

very quite and courteous staff.

Sadly, I booked because it showed it had swimming pool, but the pool area was surrounded by trees which had leaves dropping constantly onto your body when sunbathing and the pool was full of leaves. So not ideal

The hotel reallocated me during my ASQ in another hotel (NY City) out of Bangkok and they notify me about this at the check-in(!!). They didn't e-mail me at all, and I couldn't cancel my booking anymore. The room was very damaged, have a rusty kettle, the outside AC is mounted inside the balcony which makes it too hot to even stand there and the balcony doors slide open all the time, shower doors cannot be closed, etc. Don't get fooled by the pictures on the internet. Staff is quite polite tho and speak decent english, and reply quite fast on Line.