The hotel is not located in the city center, but that wasn't a problem because they provide complimentary Roam bus passes for Routes 1, 2, 4, and 6. If you enjoy walking, Banff Avenue is only about a 20-minute walk from the hotel.
They also offer free luggage storage, although you need to bring your own padlock. When we checked in, the front desk staff was very polite, welcoming, and always smiling. Complimentary drinking water is available, and it's convenient that there's a restaurant on-site where you can have your meals.
Our room was clean, and the linens smelled fresh. The shared bathroom was also clean and well-maintained. Check-out was quick and hassle-free.
The only issue we experienced happened late at night. We were waiting for the shuttle bus we had booked to take us to Calgary Airport. It was already past 11:00 p.m., and the shuttle had still not arrived. We asked the receptionist if he could help us contact the shuttle operator and even provided the contact number. However, his facial expression and response made us feel as though he was unwilling to assist. While this may have been a misunderstanding, it was the only time during our stay that we felt the front desk staff was not eager to help. As a result, my husband and I felt uncomfortable asking for assistance again and ended up waiting on our own.
Despite this experience, our overall stay was pleasant. The hotel was clean, comfortable, and offered good value for money. I would still recommend it to travelers looking for a convenient and budget-friendly place to stay in Banff
