Grand Aquila Hotel

I think this hotel is already running down and old fashioned. Interior design in the bedroom is kind of old, dark, the carpet is bit smelly and side lamp looks really need to be removed. Toilet leakage. The bathroom tiles looks obseleit and lots of stains. The shower also need to be replaced. The hair dryer is not broken etc. I understand since pandemic covid 19, all business are suffering. Struggling to survive. Perhaps it is one of the reasons all the renovation projects are cancelled. And one more thing.. the breakfast is really on low key budgets. Bit disappointed. Compare to other hotels in the similar category, grand aquilla far below the others. The management of the hotel should pay attention to this matter. Your hotel is so empty while others starting to receive lots of guests. Otherwise, you'll be left behind...

Services are excellent, facilities are good, food ok, everything fine for us

It was so bad. The hotel is in renovation and not ready to guest service.

It was our first time stay at this hotel. Close to Dago and Pasteur area, not far from malls or restaurants. This hotel has a wide lobby and lots of sofas there. We occupied connecting rooms that were clean and spacious. Bell boys were helpful and friendly.

It was an elegant 5 stars hotel, i dont know why now it is become a quite hotel, many things has to be update. But it might be due to covid 19. Beyond that still the services is excellent from check in process without queue, during stay with the housekeeping staffs who are very polite. But the breakfast menu has to add more variety. Pool was closed during ppkm, however we still could sit and enjoy the ambience. Although this hotel is quite but it make us stay more comfortable. Thank you, i wish i could stay more longer.

I stayed before on June 2021 with Solitaire suite, Im back and try premiere suite. The premiere was perfect for our honeymoon. During stay i found some problem, the hot water was not hot enough. I call reception and a staff visit but not resolved. I call reception again and want to talk to the manager, i am very surprise since they info that the manager was not available. When i stay before, i was handled by the manager and she solved my problem with fast. I am very dissapointed because the is manager available on this 4* hotel. Weird. However i have 5* for value for the kind staffs. But still i suggest that you should have 24 HR manager available like other hotels i stayed. When i come back hope you could fill my suggestion and im sure other guest also agree with me. Thank you

This my first time stayed here due to other hotel was full. Unfortunately, it was not a bad hotel. The room is spacious with a good staffs services. They greet me in room corridor and lobby. Just a few suggestion compare to hotel i used to stay are : - the breakfast menu should be more variety. I order american breakfast. The quality of the item was low. The bread is like a rock, the sausage was small and not a sausage for 4* hotel. - the room's wall should be repainting since i saw many kids writing on it. - more lights in front of the main gate, it is too dark, i thought it was a office building. The hotel has good and nice plants, should add more lights. I am sure if this hotel give a small touch in main gate, people will interest to try visit and stay. Your gate is too dark and not eye catch. That are few suggestion to management of Grand Aquila Bandung. You also have an excellent staffs who willing to do an extra mile. Such as a woman in Reception willing to send my luggage to room. Her uniform was different from other staff more firm, she is the manager i guess. Im not sure her position. Im sure she did that due to i informed that my luggage still in lobby and i need something immediately for my baby. Also a man with housekeeping uniform deliver my breakfast to room. I realize you are minimize staff since it is a covid pandemi. I really understand with the situation. However, thank you and will visit your hotel next visit to Bandung.