Sand & Sandals Desaru Beach Resort & Spa

Cleanliness : ok to accept Service : Friendly staff Spa and message service not available at this moment (but didn't put notice in the counter and trip)

Sand & Sandals has always been our choice resort when we stay in Desaru. We used to stay at this resort at least 4 to 5 time a year during 2006 till 2019. The rooms are large and very cozy and comfortable with easy access to the restaurants. Staff are very friendly and always ready to help out with a smile. Then Covid hit and we everything went haywire. We decided to return to this resort (from 15-18 April 2026) after a long absence. The resort still has its charm. Will make this our go to resort for our future trips. Cheers! Suhana & Imran

Stayed at Sand & Sandals Resort in Desaru and it was such a relaxing and enjoyable experience. The resort has a spacious, tropical vibe with big rooms, comfy beds, and a nice balcony to unwind. The pool area is great for chilling, and the beach is just a short walk away — perfect for morning strolls and golden hour photos. Service was friendly, and the location made it easy to get around for food, activities, and day trips. It’s a solid choice if you want a fuss-free, beachside stay that feels calm and refreshing. Overall, a pleasant resort for couples, families, or a girls’ trip getaway. 🌊💛

Verygoi

The room lighting was quite dim, and the fragrance in the room was very strong — something to keep in mind as not everyone may like it. Breakfast was alright; the roti prata was decent, but the rest of the dishes were around a 2/5 for me.

You take holidays because you want a break. The last thing you wish for is more stress. That’s exactly what we get. We paid over 400SGD per night but stand in line for an hour to check in. Waited nearly 90 min for dinner to be served. Ordered beer, but was told the hotel ran out of beer. 😰 They were prioritizing an event in the hotel thus our lack of food and service. Saw someone at the next table had one. Asked for a bottle again and they finally produced one for me, although a different brand. It was warm and far from satisfying. Same prob at breakfast next morning. Tables were unclear and guests were clearing themselves to get a table. Sat outdoor in the warm sun. Buffet trays were empty and both cold drinks and coffee were out. Utensils were lacking too. Had to wait patiently for refills before making a beeline for them in order to get food on the table for my hungry kids. To be fair, the rooms are decent, and the food were nice when they were finally served. It’s likely the hotel is understaffed and they overstretched themselves with the bookings they were taking in.

Was overrated in trip and xhs. Crowded and understaff, they couldn’t handle our order (dinner) at both restaurants.