Tiara Desaru Seaview Residence

Clean, comfortable, beautiful, peaceful, and a fun vacation here. Everything was excellent.

The hotel's environment and hygiene were subpar. As soon as I walked in, there was a strong musty smell. Also, the hotel's Wi-Fi was terrible; I couldn't even connect. During check-in, the front desk was actively trying to sell breakfast, which turned out to be unappetizing in the morning and had very poor hygiene.

Pleasant hotel. I rented 2 rooms. Customer service was friendly. Very satisfied with the service from the staff at the front desk. There are 3 swimming pools. The kids and grandkids really enjoyed swimming in the pool. Sea view & beach view close to the rooms.

A very quiet place, perfect for a vacation. The location is a bit secluded, but the environment is excellent, and the air is fresh. It has a private beach and a swimming pool suitable for children. It's truly comfortable.

Disappointing Experience with Safety Concerns We were looking forward to our stay but were deeply disappointed by the outdated facilities and serious safety issues: * **Health Hazard:** The outdoor chairs were shedding fiberglass. After just 5 minutes of contact, our skin developed painful red rashes and intense itching. This discomfort severely affected our sleep all night. * **Pool Safety:** There are unmarked, invisible underwater steps in the adult pool. My child struck their knee due to the lack of clear safety markings. * **Lack of Facilities:** Most amenities like the gym and entertainment rooms were closed. The BBQ area was dilapidated yet excessively overpriced for rent. For the premium price charged, the lack of maintenance and safety is unacceptable. We urge the management to address these hazards immediately.