Neptune Beach Resort - All Inclusive
0 nights
Rooms and Guests
1 room, 2 adults, 0 children
All Properties in Mombasa
Neptune Beach Resort - All Inclusive
Health Protected
Malindi Road 1, Mombasa, 80100, Kenya
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With a stay at Neptune Beach Resort in Mombasa, you'll be on the beach, within a 5-minute drive of Bamburi Beach and Haller Park. This upscale hotel is 4.7 mi (7.6 km) from Nyali Beach and 2.7 mi (4.3 km) from Nguuni Nature Sanctuary.Show More
We Price Match
3.8/5Good·Cleanliness: 3.8
All 38 Reviews
Amenities
Beach VolleyballDivingSnorkelingSpaPrivate ParkingFreeAirport Pick-up ServiceAirport Shuttle ServiceBarTennis CourtBilliards Room
All Amenities
Surroundings
Airport: Vipingo Estate Airport
(18.4km)
Airport: Moi International Airport
(20.9km)
Landmarks: Mombasa Go-Kart and Adventure Park
(230m)
Map
Rooms
Guest Reviews
Policies
Services & Amenities
4
Superior Room
1 Double bed and 1 Single bed
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
Refrigerator
Minibar
Check Availability
4
Standard Room
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
Refrigerator
Minibar
Check Availability
5
Suite
1 Double bed
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
Refrigerator
Minibar
Check Availability
Guest Reviews(38)
3.8/5
Good
Verified Reviews- Cleanliness3.8
- Amenities3.8
- Location3.8
- Service3.8
Guest User
March 8, 2024
Amazing location, great food, excellent staff. The all inclusive package is unbelievable, includes snacks throughout the day. Nightly shows. They have a crew that engages with guests with activities including board games, you would not feel lonely at all.
Guest User
March 1, 2024
Place is really good but…. this is the first hotel in my life from many who cancel all inclusive after check out. Weak. Beside this plus for clean rooms, nice service, great food and beautiful views.
Guest User
February 20, 2024
Nice swimming pool perfect for kids . All the staff is very helpful. The rooms are clean and big. The kitchen is good and enough various. There is a good store in the hotel , and many persons selling staffs on the beach. It will be a pleasure to come back :)
Guest User
February 7, 2024
Terrible, not 4* stars for sure. Me and husband stayed there for one week 2024 Jan 20 - 27. Room was totally dirty with never cleaned windows. You can check it from photos that I attached. Food variety at restaurant was poor, but that wasn’t the main problem. We had all inclusive and yes, we could get potatoes, rice, ugali, some vegs. As much as you need. But not meet or fish. In salad bar plates, there was always only sauce left and never re-filled. And in grill they “offered” one sort of meet and 1 sort of fish. The grill was always empty, only cook awaiting and “ready” to serve. After kind asking for meat, the cook always started to grill 2 small pieces and what an angry face he (or she) made when asked to add!!!! That’s how this hotel rations meat or fish. One day instead of hakuna matata one of the staff in restaurant told me hakuna matiti. Be sure - this is not greeting and that was made to insult and to laugh from silly “dear guest” who was just asking for slice of meat. Territory is nice, ocean views good. But don’t go there!
Guest User
February 6, 2024
The reception area guests were really great but that is about where the good stuff ended. The restaurant was just a complete nightmare. Majority of the staff were only interested in the caucasian guests. We were never led to a table. Food ran out and would take ages to be refilled and the chefs were just borderline rude. Food options were a bit wanting, very minimal sea food for a hotel in Mombasa. The juice seemed always watered down and the all inclusive options are wanting. The snack chefs, especially the lady was the rudest and most unhelpful human being in Bamburi. The rooms are okay with not much of a view but pretty decent. Sucks though there is not much to watch on TV and the USB and HDMI ports have been deactivated. The cleaning crew however were a breath of fresh air. Kudos John for making us smile every single day. Access to the beach was excellent and well manned.
Guest User
December 20, 2023
It is a small beautiful hotel. By all sta,ndards the hotel is a nice get away to take some rest and spend time with family. It is not crowded and is very calm with a very clean beach. The dtaff are polite and helpful. Have only one swimming pool which makes it limiting. Did not seem to have a smooking zone or guests were allowed to smoke anywhere which was not pleasant. The food is nice. No much variety but good enough. There were kids activities and music was played through the day. I would still come back. It is worth the cash.
Guest User
November 30, 2023
We had been booked in for a conference but we ended up not getting a conference hall despite confirmations (fully paid) and had to look for alternatives. We had very senior investors who were to attend.
Guest User
October 23, 2023
Had the best stay.The hotel staff couldn't have made it any better.The professionalism,hospitality,kindness etc made my stay at the hotel worthwhile.The food was amazing and and the rooms too.Will definitely be coming back inshallah.
Guest User
October 20, 2023
My partner and I unfortunately did not enjoy the visit at the hotel much. Rooms: The rooms and corridors need some improvement especially on the aeration.....a bit too stuffy. Food: There's need for variety of food to choose from. Unfortunately my partner and I fell ill on day one after breakfast at the hotel, (not sure if it was the hotel food or not). The food isn't as tasty...fruits were too bitter, especially the oranges. Variety of dessert was thin Bar: All inclusive bar variety could be improved as well. Not too exciting menus on the cocktails. Entertainment: NEEDS MAJOR IMPROVEMENT!!!!!! Animation team not too enthusiastic on engaging guests at designated times. Staff: General area staff are pleasant and friendly too. Keep it up. A little improvement needed on Thier uniforms... especially at the dining area.
Property Policies
Check-in and Check-out Times
Check-in: After 14:00
Check-out: 08:00–12:00
Front desk hours: 24/7
Child Policies
Children of all ages are welcome at this hotel.
Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
Cots and Extra Beds
Extra bed policies vary according to room type. Please refer to the relevant room type policy. For cot policies, please contact the hotel.
Breakfast
StyleBuffet
| Age | Fee |
|---|---|
Adult | Contact hotel |
Additional breakfast fees are not included in the total and need to be paid at the property.
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Health Protected
Cleanliness
- 3.8/5
Health & safety measures
- Thermometers available
Cleaning & disinfecting
- Cleaning services provided by a professional company
- Rooms are disinfected between stays
Property Description
- Opened: 1980
- Renovated: 2011
- Number of Rooms: 78
With a stay at Neptune Beach Resort in Mombasa, you'll be on the beach, within a 5-minute drive of Bamburi Beach and Haller Park. This upscale hotel is 4.7 mi (7.6 km) from Nyali Beach and 2.7 mi (4.3 km) from Nguuni Nature Sanctuary.
Be sure to enjoy recreational amenities including a nightclub and an outdoor pool. This hotel also features complimentary wireless internet access, concierge services, and babysitting (surcharge).
This hotel is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. Grab a bite to eat at the hotel's restaurant, where you can take in the ocean view, or stay in and take advantage of the room service (during limited hours). Relax with a refreshing drink at one of the 3 bars/lounges.
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Event facilities at this hotel consist of conference space and a meeting room. Free self parking is available onsite.
Make yourself at home in one of the 78 air-conditioned guestrooms. Rooms have private balconies. Complimentary wireless internet access is available to keep you connected. Bathrooms have showers and hair dryers.
Be sure to enjoy recreational amenities including a nightclub and an outdoor pool. This hotel also features complimentary wireless internet access, concierge services, and babysitting (surcharge).
This hotel is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. Grab a bite to eat at the hotel's restaurant, where you can take in the ocean view, or stay in and take advantage of the room service (during limited hours). Relax with a refreshing drink at one of the 3 bars/lounges.
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Event facilities at this hotel consist of conference space and a meeting room. Free self parking is available onsite.
Make yourself at home in one of the 78 air-conditioned guestrooms. Rooms have private balconies. Complimentary wireless internet access is available to keep you connected. Bathrooms have showers and hair dryers.
Services & Amenities
Most Popular Amenities
Beach Volleyball
Diving
Snorkeling
SpaAdditional charge
Private ParkingFree
Airport Pick-up ServiceAdditional charge
Airport Shuttle ServiceAdditional charge
Bar
Tennis Court
Billiards Room
Table Tennis Room
Restaurant
Meeting RoomAdditional charge
Kids' Club
Currency Exchange
Luggage StorageFree
Wake-Up Call
24-Hour Front Desk
Wi-Fi in Public AreasFree
Bar
Billiards Room
Restaurant
Meeting Room
Restaurant
Restaurant
Style: Buffet
Business hours: [Mon - Sun] 07:00-22:00
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