Courtyard Baltimore Downtown/McHenry Row

We had no heat in our room. Was not offered a new room. Went to get blankets because my 80 year old mother was cold the night crew personel was ver apologetic. Went down in the morning for breakfast, it was 20 minutes late getting started. I finnally did get a 5,000 credit.

Great location in the campus, right next door to the grocery and food. LP steamers walkable.

There was no coffee in the room or in the lobby. Luckily there is a Starbucks and Dunkin’ close. The coffee they sell in the lobby isn’t open until 7am. Had to walk to get coffee both mornings of my stay. There should be coffee available in the lobby every morning and early. Never came by the room to empty trash or clean had to request fresh towels and trash taken out. The area is beautiful and far enough away from the crowded inner harbor but only 2 miles.

The check-in was quick and seamless and the free parking was easy and convenient. The room was big, clean and had a good shower. The temp control was also very good.

Room refrigerator half size of typical hotel room and frozen solid on arrival. Shower with no door and shower head full of green scale. Asked housekeeping to return later to service room, never got room cleaned the entire trip. No venting in restroom either. Parking is good. Don't eat breakfast there go to neighboring restaurants instead.

I really appreciate how the staff were so relaxed and happy; it made my stay even more comfortable.

The stay was great, staff was super helpful but they did not offer late check out because the room was booked via **********.

When I checked in at 7 pm there was no one at the reception desk and I had to wait 15 for someone to arrive. The parking directions he provided were very complicated. The coffee shop had an extremely limited menu and hours and the staff was frequently unavailable for about 10 minutes.