Courtyard Baltimore Downtown/Inner Harbor

Staff was excellent. Good location too

The hotel is located in the East Habour, which is relatively safer than other regions. This hotel, however, is old and lacks of management. At 2am, all residents were awakened by a false alarm, which caused us to evacuate by stairs. When we arrived at the lobby, only one staff was there and he made no instruction nor apology to any of us. Since the entire hotel was running out of electricity, we had to walk stairs for 10 floor back to our room. This was horrible.

The check-in staff, Hassan, provided poor and inhospitable attitude service at the reception desk. On entry for check-in I greeted him with a good evening, but his response was irritable, snaeky and unpleasant. He immediately requested my name to complete the check-in process, did not offer any water or other general hotel information. When I asked about parking, he point to a small QR code sign on the desk with not context to help or assist.

There were trash under my bed. Check in was okay. The guy that checked me in was great. There was another guy, maybe the manger on duty, when I checked in (Feb 4, 330 to 4pm) that wasnt friendly. Nice view out my window.

Amenities were non existent and parking was pretty high for someone who was paying already to stay at the hotel.