. This was, without question, one of the worst accommodation experiences I have encountered.
The air conditioning in our room was not functioning, making it extremely uncomfortable to sleep. There was also a strong smell in the room that we initially could not identify. After removing a pillowcase, I discovered the pillow underneath was completely covered in mould.
This is a serious health concern. Guests are expected to sleep with their face directly against pillows, breathing into them throughout the night. Finding heavy mould growth inside bedding is not only unacceptable but potentially hazardous.
Staff offered to move us to two alternative rooms. However, upon checking those rooms we found the same issue — the pillows were also heavily covered in mould. At that point it was clear this was not an isolated incident but a broader hygiene failure.
Given the circumstances, we had no choice but to leave the property at 1:00 AM in the morning to find clean and safe accommodation elsewhere.
While the hotel refunded three of the four nights, they refused to refund the final night despite the fact that we were unable to stay due to the condition of the rooms. We were also forced to book and pay for another four nights elsewhere at short notice.
Mould inside pillows is a completely unacceptable hygiene standard for any accommodation provider and presents a legitimate health risk. Under these circumstances a full refund for the entire stay would have been the appropriate and reasonable response.
Until the property addresses its hygiene standards and bedding inspections, I would strongly caution others before staying here.
Last nail in the coffin was the not working safe which we would have usual stored the passports in!
If you do book here. Please check in he pillows I have asthma and it flared mine up chronically!
