Citadines Berawa Beach Bali Resort

Welcome with the drink , Room 10/10 . services are really so good and professional highly recommended to others and Breakfast is super amazing and must try the croissant 🥐 and Pancakes

Amazing place with good staff available always for their support and service

The place so nice and clean . And it’s really near Finn club . So the location is convenient!

Not in the busy area but proximity to everything. Room was well equipped. Drainage smell could be noticed when taking shower.

Our stay was okay throughout the 5 nights we stayed. Breakfast was good. Not many selection, but has the decent basic. Location is actually a bit remote. Can't say it is within walking distance to cafes or shops, but as we rent a bike it's not a problem. Love that they have 2 swimming pools. The one at the rooftop has a nice beach view. One glicth was their house keeping crew, who are badly needed more training. They cleaned our room daily, but each time they managed to forget to do things, like forgeting to refill the body soap, to replenish the tea bags etc. And the worst thing happened was they refill our drinking bottled water with tap water instead of from the water dispenser in the hallway. I would say that is an unacceptable mistake. Lucky we are domestic guests who has tough stomach. I would be bad for International guests who may have diarrhea after.

The staff were friendly and the location was excellent. Pool was amazing. However, the room only came with one type of pillow, which affected my sleep. I requested a firmer or foam pillow, but another soft pillow was provided instead. Overall, it was still a great stay.

Excellent hotel in walking distance to the beach, food hawkers, restaurants, booze, grocery stores, laundromats and money changers. There are beach bars close by if that is your thing. The staff were friendly and generous. Room was clean and comfortable. It included a kitchenette with a stovetop, microwave and bar fridge in case you want to nuke/crisp/cool some schnitties. Rooftop bar is great for watching sunsets and distant volcanoes whilst local cover bands meet the aesthetic.

Was excited to try Citadines. While service staffs are super warm, friendly and helpful, it will improve hotel service standards on the following: 1. Train staff to speak english to communicate better. 2. I believe the rooms cleanliness can be done better for a 4 star international brand. Really need to pay special attention to moulds and stains on bathroom and toilet walls and edges. 3. I freaked out when I saw the condition of the kettle on first night. Called for a new one but condition was better by 30%. Until they sent a 3rd one which no idea why the water tasted salty from my first sip. I just drank directly from the bottle hence forth. Too tired to make a fuzz over this. To Hotel manager - photos available if you want to see. 4. No idea why tv was sticky out and not flushed to wall. 5. Laundry room - If Front office is telling guests that washing machines do not dry completely and we have to hang them on our balcony (which btw or if someone has forgotten, this contradicts to your balcony door’s signage “drying clothes on the balcony is prohibited”). So do consider installing a Dryer perhaps? Location is walkable distance to the beach (not private beach which is ok). Nearby to cafes, bars with 2 beach clubs nearby. Food here is great! Breakfast serves decent good buffet spread. Hope this helps.