The Wangsa Benoa

Great service, cozy room and really calm environment, worth the price

Stayed in a 2br villa pool. The villa is large open plan 1 king bed in living area down stairs and 1 king bed up stairs (stairs not suitable for children) no privacy. The private pool is lovely and large but very difficult to get in and out- no rail and large steps. 1 toilet and 1 outdoor shower - very open (we did have a neighbour look down into the shower area).excellent full size fridge. The out door kitchen had no matches to light hot plate, 1 frying pan, no bowl or teaspoons or tea towel. Had to ask for toilet paper 2x- they leave 1 small roll in the villa. No breakfast offered. I had asked about breakfast prior to arriving and was told it could be arranged- then on arrival told not available. Small shop nearby to buy some groceries. Reception is not 24hrs as stated on website, no transfer offered. Problem with air conditioner upstairs- dripping water and smoke coming from. We asked for it to be checked. Power out in villa for 1 night- with no reception we could not get anyone in to fix- it was an electrical short. Hot night no aircon/fridge defrosted our food spoiled, water all over the floor from defrosting. I sent email to hotel and phoned to try contacting with no luck until we found a staff member (gardener)who called maintenance at 7am. My email back from office said sorry but we’ve fixed the problem now. The hotel made no further contact with us or offer to compensate for loss of our food. I use medical device for sleep and could not use this without electricity. On checkout we had no assistance with luggage- I had informed office the day before that we were leaving at 7.30-8am; I collected my deposit from office and handed key back at 7am. Locals say it looks like the Wangsa is very old now and not well maintained. I have visited Bali 13 times and love the Benoa area this was the worst villa/hotel I’ve ever stayed in, I did not expect 5 or even 4 star facilities for the price I payed but I expected what was advertised on web site and other sites to be offered. I understand Covid has made an impact-but be honest in advertising and communication with guests and follow up when problems occur. Luckily this experience hasn’t affected my view of Bali and I’ll go back- just not to The Wangsa