Villa Jerami

This review has some positives which should not be ignored, but the negatives were the things that swayed me to not return to Villa Jerami. When the Taxi turned into the road of the Villa, I felt like I was arriving into a ghetto. A very derelict area that seems to be an alley at the back of some businesses with lots of rubbish in and out of bins at the sides of the road. I was quite nervous about the decision to stay at Villa Jerami. Walking into the reception area did not raise my hopes of a great stay at these villas as the reception is very basic and doesn’t provide a positive or welcoming experience. I had to sign a paper about being charged for knowingly or unknowingly damaging the property and then was warned that my bag could be snatched and I should keep a hold of it and be careful which raised my suspicions that the villa was in an unsafe area. My hopes of enjoying these villas diminished completely at this point. We were then escorted to our villa for a tour and when the entrance gate was unlocked I was pleasantly surprised by a small swimming pool and an outdoor kitchen dining and sitting area that was very nice at first glance. On opening the villa, and stepping inside, it didn’t look too bad, although I did get a whiff of dampness. When we went into the bathroom my feelings of disappointment returned as it was very dated and had stained areas and patches of mould. The bathroom is most important to me and I felt like it wasn’t clean because of the way it looked. The toilet seat was wobbly and the water was not draining from the basin and shower very well, but once reported this was rectified very quickly. We went to the restaurant to see if we could get some food as it was late. We quickly changed our minds as it looked like the staff had packed up for the night and were being disturbed. The following morning we went for breakfast which was included daily. We were given a sheet of paper that was a list of available food and told we could choose one item from each row. One item was omelet or eggs or Potato Rosti. If you wanted bacon, it could only be chosen with 5 specific menu items (so if I wanted a potato rosti and bacon this wasn’t allowed). We only had breakfast once and didn’t like it so didn’t return to the restaurant. The positives of Villa Jerami are that they clean your Villa every day and give you clean linen and towels. The rooms are clean and welcoming. The swimming pool and outside area is clean and well maintained. All the staff are friendly, but the best staff member that this resort has is Oka, he was amazing, he went above and beyond to try and make our stay amazing right up to arranging for us to be able to shower when our check out was midday but flight was at 11pm. If the front of the resort wasn’t is such a bad position and the rooms and especially bathrooms had a bit of a revamp, this would be an amazing place to stay.