Episode Kuta Bali Reviews

Response from Property: Dear Valued Guest,Thank you for sharing your wonderful experience with us.We are delighted to hear that you enjoyed your stay, especially the cleanliness of the room, the excellent service provided by our team, and our breakfast selection, which exceeded your expectations.It is also great to know that you found our location convenient, with easy access to the airport and nearby attractions, including Mall. We are pleased that our strategic location added value to your Bali experience.Thank you for your kind feedback. We look forward to welcoming you back for another enjoyable stay in the future.Sincerely,Gede SuryawanGeneral Manager

Response from Property: Dear Ms. Roath,Thank you for sharing your wonderful experience with us. We are delighted to hear that you had a great stay at Episode Kuta Bali.It is a pleasure to know that you enjoyed our convenient location close to the airport, as well as the easy access to Mall and nearby restaurants. We are also glad that you appreciated the spacious and clean rooms, complete facilities, swimming pool, gym, and especially our delicious breakfast.Your kind words truly mean a lot to us and motivate our team to continue delivering the best experience for every guest. We look forward to welcoming you back for another enjoyable stay in the future.Sincerely,Gede SuryawanGeneral Manager

Response from Property: Dear Valued Guest,Thank you for sharing your lovely experience with us. We are delighted to hear that you and your group enjoyed the connecting room, making your stay more comfortable and convenient.We are also glad that our location next to Mall added ease to your stay, perfect for shopping and spending time together.Your kind feedback means a lot to us, and we look forward to welcoming you back to Episode Kuta Bali for another enjoyable stay in the future.Sincerely,Gede SuryawanGeneral Manager

Response from Property: Dear Valued Guest,Thank you for sharing your kind review. We are glad to hear that you found your stay comfortable and suitable for a quick stop before or after your flight.It is also a pleasure to know that you enjoyed our swimming pool and the convenience of having Mall nearby.Your feedback is truly appreciated, and we look forward to welcoming you back to Episode Kuta Bali for another pleasant stay in the future.Sincerely,Gede SuryawanGeneral Manager

Response from Property: Dear Valued Guest,Thank you for your kind review. We are delighted to hear that you enjoyed the room and found the breakfast good.Your feedback means a lot to us and encourages our team to continue providing a comfortable stay and satisfying dining experience. We look forward to welcoming you back to Episode Kuta Bali for another pleasant stay.Sincerely,Gede SuryawanGeneral Manager

Response from Property: Dear Valued Guest,Thank you for taking the time to share your detailed feedback with us. We sincerely apologize for the discomfort and disappointment you experienced during your stay. This is certainly not the level of comfort and quality we aim to provide to our guests.We regret to hear that the room layout, odors, lack of privacy in the bathroom area, and water quality affected your stay. We are especially concerned about your comment regarding your family’s health during the stay, and we truly apologize for the distress this caused. Your feedback has been escalated to our management, engineering, and housekeeping teams for thorough review and immediate corrective actions.We also acknowledge the inconvenience caused by the ongoing renovation following previous flooding, and we appreciate your patience during this process. At the same time, we’re grateful for your positive remarks regarding our convenient location.Your feedback is extremely important to us as it helps us improve our facilities and service standards. We sincerely regret that your experience did not meet expectations and hope there may be an opportunity in the future to regain your trust and provide a much better stay at Episode Kuta Bali.Sincerely,Gede SuryawanGeneral Manager

Response from Property: Dear Valued Guest,Thank you for sharing your kind review. We are delighted to hear that you found our hotel clean, affordable, and enjoyed the interior view during your stay.Your feedback means a lot to us and encourages our team to continue providing a comfortable and pleasant experience for all our guests. We look forward to welcoming you back to Episode Kuta Bali in the future.Sincerely,Gede SuryawanGeneral Manager

Response from Property: Dear Valued Guest,Thank you for taking the time to share your feedback. We’re glad to hear that you enjoyed our excellent location near Mall Galeria and found our team, including security and parking staff, to be helpful.We appreciate your comments regarding the breakfast variety and apologize for the inconvenience caused by the renovation during your stay. We’re pleased that our team was able to minimize the impact by arranging a quieter room for you. Your feedback is valuable to us as we continue to improve our services and facilities.We hope to have the opportunity to welcome you back again for a better experience in the future.Sincerely,Gede SuryawanGeneral Manager

Response from Property: Dear Valued Guest,Thank you for taking the time to share your feedback with us. We’re glad to hear that you enjoyed the spacious and well-designed room and that you would consider staying with us again. We sincerely apologize for the inconvenience you experienced regarding the service process. Your feedback is very important to us and has been shared with the relevant team for further review and improvement. We truly appreciate your comments and hope to have the opportunity to provide you with a smoother and more comfortable experience on your next visit.Sincerely,Gede SuryawanGeneral Manager

Response from Property: Dear Valued Guest,Thank you for your wonderful review and for sharing your experience with us.We are truly delighted to hear that you felt warmly welcomed from the moment you arrived and that our team made you feel like kings and queens throughout your stay. Providing genuine hospitality and attentive service is what we strive for every day, and it is incredibly rewarding to know that our efforts left such a positive impression on you.Your kind words about our team's friendliness, responsiveness, and willingness to assist with a smile mean a great deal to us. We will be delighted to share your appreciation with the entire team.Thank you once again for your support. We look forward to welcoming you back for another memorable stay in the future.Sincerely,Gede SuryawanGeneral Manager

Response from Property: Dear Valued Guest,Thank you for sharing your feedback. We’re glad you found our location convenient and appreciated the friendliness of our staff. We also take note of your comments regarding the room condition and air conditioning, and this has been shared with our team for further improvement.We appreciate your input and hope to have the opportunity to welcome you back for a better experience in the future.Sincerely,Gede SuryawanGeneral Manager

Response from Property: Dear Mrs. Lissa Borneo,Thank you for your wonderful review. We are delighted to hear that you loved your stay at Episode Kuta Bali and enjoyed our clean facilities, strategic location, and excellent customer service.It is also a pleasure to know that you appreciated the convenience of being located right next to Mall and that you enjoyed our delicious breakfast selection.Your kind words mean a lot to us and motivate our team to continue providing the best experience for every guest. We look forward to welcoming you back for another memorable stay in the future.Sincerely,Gede SuryawanGeneral Manager

Response from Property: Dear Valued Guest,Thank you for your wonderful review. We’re pleased to hear that you enjoyed the clean room, the separate bathroom and toilet layout, and our convenient location near the mall and the Bali conference center. We truly appreciate your kind words about our staff as well. We look forward to welcoming you back again soon.Sincerely,Gede SuryawanGeneral Manager

Response from Property: Dear Valued Guest,Thank you for your kind review. We’re happy to hear that you enjoyed the friendly service from our staff and found our location convenient, with easy access to the airport and the nearby shopping mall. We look forward to welcoming you back again soon.Sincerely,Gede SuryawanGeneral Manager