Guest User
August 19, 2023
I live in Bali. One friend used it. The interior had a very nice boutique hotel feel. The location is also easy to move around. However, there is not enough hot water capacity at all. Even if one friend takes a shower, it will turn into water halfway through. I have a bath duff, but after 3 cm of water had accumulated, water poured out. Even though the price is close to 20,000 yen per night, I think there is a problem with this condition. When I complained on the third night of my week-long stay, there was no response at all. I think this is a violation of the terms of service. So I asked for a cancellation, but they wouldn't accept it... Same situation when checking other rooms. Even when I ask to speak to the manager or owner, they don't connect me, and when I call the owner directly, they don't pick up. It's pretty malicious. The staff looks cute. The attached exchange is almost completely off-putting! ! ! **I'm tired of management.
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