Awful!
Our family was returning from Turkey to St. Petersburg with a layover in Baku. We decided to book this hotel for November 7th to 8th, hoping for a free shuttle, as the property itself stated that transportation was free from the airport to the hotel and back.
Of course, you can't contact the hotel before booking a room, as is often the case. After booking, we decided to reach out to the hotel to ask how long the shuttle would take. They told us it would be about an hour, if I recall correctly. Well, that wasn't a huge deal; they said we should have called for it in advance... But the main thing is that, for some reason, it turns out they charge for it!
It's only free for stays of 3 nights or more! There was no information about this anywhere! The question is: how were we supposed to know???
In the end, we didn't check in. The hotel, in a brazen manner, essentially took our money and refused to refund it, even though the administration said they would try to resolve our issue and that accounting would contact us later! But no one ever wrote back to me!
I thought I had finally gotten through to the man I was communicating with via WhatsApp. I explained everything clearly, but it turned out to be useless. They didn't even return a small portion of the money, no compensation whatsoever!!! Nothing!
Shame on this hotel, and boycott them!!!
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