Deniz Inn Boutique Hotel

Все было здорово,но перепутали номер и дали номер в другом отеле,но он нас устроил так что все было хорошо.

After traveling around the world for so many years, this is the first time I have written an angry negative review for a hotel. The purpose is to remind everyone not to be deceived. The following is my true experience at Deniz Inn Boutique Hotel, and it is absolutely true: 1 person In August 2019, I booked a room for two nights in early October at Deniz Inn Boutique Hotel at a price of 162 AZN per night through booking. However, I was informed that there was no room available on the day of check-in and was arranged to stay in another hotel. The details were Deniz Inn Boutique. The front desk of the hotel at that time couldn't speak English at all. We communicated with another person in the hotel (maybe the owner, I'm not sure) over the phone. I repeatedly asked why, but the other person didn't explain at all. They just said it was their problem and they would give me a refund. We arranged to stay in a new hotel, because we thought it would be troublesome to find a hotel temporarily, so we agreed to go to another hotel to check out the situation; 2 The new hotel (I won’t mention the name here) is more than 200 meters away from the Deniz Inn Boutique Hotel, so I dragged my luggage with me. I arrived after a sweaty uphill climb in the old town of Baku. To be fair, the rooms in this hotel were okay, but they were a bit older, so the facilities were older. The front desk of the new hotel showed me two room types, and I chose the larger one. suite, the price is 120AZN per night, I paid a total of 240AZN in cash to the hotel front desk, and the fun party started from here. 3 Ten minutes after I paid and checked in, the hotel front desk came to my room and returned 240AZN to me, telling me that I didn’t have to pay because it had already been paid by a travel agency. I thought it was Deniz Inn Boutique Hotel. The compensation due to overbooking turned out to be that I was overthinking it; 4 The next night we returned to the hotel, and the front desk told me that Deniz Inn Boutique Hotel had something to do with me, so they called me, and the little girl over there came up and said they wanted to charge me As for the rent, I was right. I didn’t have a free lunch, so I asked the other party to send someone to collect the money from me. Ten minutes later, a friend came and handed me a piece of paper with the amount of payment due on it. , when I saw that Deniz Inn Boutique Hotel actually charged the price of 162AZN per night, of course I refused to pay. This guy said it was none of his business and asked me to contact the front desk of Deniz Inn Boutique Hotel directly. The other person was still the little girl. She talked a lot of nonsense, to the effect that my order was placed with them, so the money had to be paid to them, and the full amount on the order had to be paid. I got very angry and told her the new The hotel told me that the price is 120AZN per night, and I paid and was refunded. Overbooking is originally Deniz Inn Boutique Hotel's problem. Now you actually want to eat the difference. I will never pay, little girl. Asked me who told 120AZN the price, I said you should contact the front desk of my hotel directly and hung up the phone. 5 Ten minutes later, I received a notification from booking that Deniz Inn Boutique Hotel canceled the reservation because I did not check in on time! I stated the reasons on booking, and then spent a lot of time communicating with the hotel here about the payment. About an hour later, I was told that I would still pay directly here at the price of 120AZN per night. What I encountered in Baku this time was definitely the most unpleasant and bad business person. I have been to more than 30 countries over the years and have booked dozens of hotels in more than 10 countries through booking. This is the first time I have encountered overbooking. As for the matter, I later saw on the booking website that there were also Chinese people staying in September, and one of the rooms was overbooked to another hotel. I can reasonably speculate that: 1. Overbooking is definitely not an accident at Deniz Inn Boutique Hotel; It happens often, and even the hotel does it intentionally; 2 If this overbooking is just an example, the normal approach of an honest hotel should be to transfer tourists to a hotel of the same grade, same price or even slightly higher standard, but Deniz Inn Boutique The hotel will obviously transfer tourists to other cheaper hotels and earn the difference by charging the same amount as the original reservation; 3 The truth of this incident was exposed because the front desk of the hotel behind was inexperienced and directly transferred the price I was told and the money was collected. Although I was later reminded by Deniz Inn Boutique Hotel and the money was refunded, I already knew the true price of this hotel. Otherwise, I would have honestly paid the original order amount. Payment. Since booking’s evaluation mechanism is designed so that if you fail to complete your stay, you cannot comment, and my reservation has been canceled by Deniz Inn Boutique Hotel, so I cannot comment on this incident on booking. I can only go to TripAdvisor to submit a comment to all People issue a warning, beware of this hotel that behaves badly and is extremely dishonest! I ensure that the following content is based on my real experience without any lies: 1. I placed an order via Booking with Deniz Inn Boutique Hotel in August, 2018. The order is for one room and 2 nights with planned check-in date at beginning of October, 2019 and price of 162 AZN per night. When we arrived at the hotel, the front desk guy, who can not speak English, handed me a mobile phone. The speaker may be the owner of Deniz Inn Boutique Hotel but I am not sure, I was told the hotel is overbooked and they will transfer us to another hotel. I asked several times for the reason but the speaker proved no explanation and just repeated that we will be transerred to another hotel. Considering the fact that it is difficult to find a new hotel on our own given such a short notice, I agreed to take a look at the new hotel. 2. The new one (I don't want to mention the exact name of this hotel as what happened is totally not their business) is ~200m from Deniz Inn Boutique Hotel. The front desk guy showed me 2 types of rooms and I chose the suite. I was told the price is 120 AZN per night and I paid for 2 nights in cash. Now the funny story started. 3. 3 Several