Holiday Inn Express Hotels in Bakersfield

Hear is a copy of my email to the manager January 15, 2022 that has not been answered to date “With regards to our stay for one night on Friday, January 14, 2022. We have several concerns about your hotel. Upon check-in we saw on your doors that all patrons entering your establishment must wear masks in public areas. We immediately witnessed one couple who were returning to their room walk straight through the lobby to the elevator and up to and back from their third floor room maskless. Not one staff member asked or approached them to put on a mask. To continue on that I just went down at 830 to get a coffee and three young adults with one child exited the elevator with no masks in sight. It looked as if they had just checked in. This is the laxist hotel in the three we have stayed in on our trip. MASKS ARE MANDATORY IN PUBLIC PLACES your sign says. Secondly, we don’t understand why when occupancy rates are so low you put guests at the back of your property regardless of how the reservation is booked. We booked through Expedia (to redeem credit card points) but would gather if we booked through my IHG membership we would have received a better room facing the front of the property. At the very least a disclosure should be given that there will be train and loud horn blast noise during the night so guests can decide to change rooms then and there. A train went by at 1045 pm and again at 300 am. We may have heard it at the front but not to the same loudness as at the back. It was dreadful. Thirdly, at approximately 230am in the morning an obnoxious guest in a red pick-up truck started their vehicle and sat there for ten minutes blasting extremely loud music that woke us from our sleep. (This is the same vehicle that checked in around 600 pm and played the same loud music for all to hear while they unpacked and entered the building….)They then left and returned some 15 minutes later and the same thing….I called the front desk on both occasions to report but nobody picked up the call. Then at about 430 am the owners of the same vehicle kept unlocking and locking their vehicle with their fob for another annoying 10-15 minutes….This all occurred in YOUR parking lot. Where is your sense of responsibility you owe your guests? May I also suggest that your coffee station be made available 24/7 outside the breakfast area by the front desk. It wasn’t a COvID distancing friendly time. Too many people bunched around. For those who just want a coffee having to line up in the breakfast line and wait until the end to get coffee is wrong. This was the worst night’s sleep we have ever had in a hotel. We feel exhausted for our drive to Palm Springs and feel we wasted points on this uncomfortable experience. We await your reply. Room 330

We stayed here on a planned trip home. We stayed using our Holiday Inn Rewards. As usual, we were given a less desirable room. The room was on the 2nd floor and the window overlooked a walled-off rooftop that contained A/C units. There was no view at all. The lamp next to the couch didn't turn on. I finally figured out that it was unplugged and pulled out the couch to access the outlet. And when we went to use the refrigerator, it was warm and not working. We were very disappointed in the room and it was by far the worst HIE we stayed at on this trip. We stayed at 7 properties total. The property is under remodel, but we were told that the rooms were all completed. The bathroom was modern, and the pillows were perfect. The breakfast did include a Belgium waffle maker which is rare at any HIE anymore. So, I did enjoy that. And the girl at the front desk was super friendly. The final observation we made was that the pictures shown of the hotel do not show the spiked fence that surrounds the property. They have padlocked the 2 pedestrian gate entries off of the sidewalk along with one of the car entries. There is only one way to get into the property. It made us wonder about the safety of the area. Also, there is no crosswalk to get across to the other side of a 4-lane highway which is where most of the entertainment and restaurants are. You need to walk a block in either direction to access a light to safely cross.

Breakfast is relatively simple, but bread, milk, ham, egg patties and other varieties are also considered complete, room hygiene is absolutely OK, although close to the airport but very quiet, passers-by definitely recommend this