Hotel Elbresidenz an der Therme

Lovely hotel! We stayed for 5 days and enjoyed every minute. Great room with view on the Elbe. Breakfast buffet was very good, as was the evening buffet. The staff was very friendly and ready to support us for all questions we had.

ideal location matched by service, we stayed for two nights in july lovely riverside hotel with direct access to the river path, lovely breakfast, and terrace restaurant, helpful staff, would also mention that the fery to the station runs directly from outside the hotel, making a trip to dresden very easy

We had a superior room on the riverside. It was disappointingly small as the website photos show a much larger room. It was probably just the 26 square metres cited, if you include the bathroom. That said the hotel is very comfortable. Breakfast was very good, and the 3 course evening meal which had plenty of choice was good value. The indoor pool was a good size, and never busy. The staff were very professional. It’s in the centre of Bad Schandau and on check in you receive a free pass for buses, river ferries and Sbahn trains for the duration of your stay. Arrival by public transport is good. The river ferry for the station stops at Elbkai on the riverside of the hotel and the bus station is also just a couple of minutes away.

I would’ve liked staff capable to speak in English especially for the massage, I felt stupid asking for information.

Wonderful hotel in a beautiful location. Take advantage of the Toskana spa, don’t leave it for check out day (it will not be complementary on that day). The room was lovely ( junior suite). Wifi was ok. Breakfast was very good, the buffet dinner was average, but ok for the price. The staff were all very nice and polite. Pool and other wellness amenities were very nice, overall- highly recommended.

Very good : Hotel setting, hotel garden, building layout, decoration, room 363, view on Elbe, Food quality, therme facility, personnel friendliness But negative experiences : - Personnel did their best to help us when needed in English, but at the reception desk mastering the English language was not good enough to help us out - Airco in room not working adequately for the temperatures outside, with only offered help a ventilator in the room, and the excuse that the technical problem was known and ‘being addressed’ without knowing by when. It is better to not mention airco as available on the hotel’s facilities list. - Safe in room : we had to call the page twice to reset the code , and quite sure we did not mistype - Personal safety hazard: my wife fell over a Parasol post (without parasol) on the terrace and hurt herself really badly in the face (nose, lip, chin) and her knee, requiring special wound care, and causing us to reduce/cancel/review planned activities. We put ourselves a terrace chair on top of the 2 parasol posts to prevent this happening to other guests or staff. We are not sure that the receptionist who we told about it, really understood (the English) what happened and if hotel management was briefed on the accident. We did not experience any follow up contact from anyone. - One room key had to be reprogrammed to enter the room on the day of arrival already - The 2 room keys had to be reprogrammed to enter the garage for the bikes - Safety hazard: When going up the stairs to level 4 (wellness) I found the electricity cabinet wide open. (For cooling it?) - WIFI in the room is very poor and very variable in strength across the facility, almost nowhere there is full strength and WiFi speed is too low to be user friendly. We hope you understand why our experience is very mixed, and welcome a follow up communication from the management of the hotel about the mentioned experiences. We addressed our comments directly to you via mail 6 days ago, but as we did not receive any direct response we decided to share on Tripadvisor.

Nice spa but very bad rooms. Uncomfortable bed, no air conditioner, hot, noisy, impossible to sleep at night. Even if not expecting real 5 star from this hotel, still would expect basic comfort for the price, which is not provided. Book elsewhere