Urban Bacalar Hotel by Mij

The room was very dirty, rusty, smelly, there was also mold in the shower area. The pipe in the washing sink was rusty and disgusting. Whole room was in poor condition, that is far away from 4 star hotel. In our reservation was breakfast included. First morning we asked receptionist where is the breakfast area and we were escorted there. At the end we have to pay 210 MXN for the breakfast (with discount) The waiter told us that this breakfast area is not part of the hotel (even this is the only breakfast area in the fenced hotel area). After that we decided to leave this disgusting hotel full of bacteria and made new reservation in another hotel. We wanted to make early checkout and pay only for 1 night. However we were told that we have to pay the full amount for all 3 nights.

The staff at this property are all great! They all go above and beyond to make your stay comfortable.

The staff was very friendly and helpful and the breakfast was included and very tasty. Our room was bare bones, the toilet didn't seem to work properly and we were kind of concerned the sheets hadn't been properly cleaned. Other than that, we'd recomdend this hostel still to anyone simply because of the friendliness of the staff.

I just checked in last night and I am here for 5 nights, but thought I’d write a review now since there are not any recent ones and some of the feedback left is inaccurate now. I was a little worried to book this place but needed something the same day and it was under $100 CAD per night for a place I wasn’t planning on spending much time in anyways. Other reviews complained about the breakfast, but I just finished breakfast and it was excellent! Big bowl of fruit (papaya and pineapple) with honey and granola followed by eggs your choice (plain, with ham, with chorizo, Mexican and one other choice I didn’t understand— waiter doesn’t speak English and there is no actual menu) with toast and beans. Also got coffee that tasted great. Someone else complained about the wifi in their review and that’s also now inaccurate, it’s fast and reliable. The complaint about the walls being paper thin is correct, however, I also think it’s more the doors not being sealed and the windows being single pane and probably not well sealed either. You can literally hear people talking at the pool when you’re in your room. Luckily the other guests were all quiet last night so I wasn’t bothered by anyone, but the highway traffic noise is pretty bad. I listened to semi trucks pass by all night. Water pressure is terrible, but there’s hot water!! The shampoo provided in a pump in the shower I’m pretty sure is hand wash, and there’s no conditioner, lotion or anything else. Photos showed bottles of water, but I had none in my room. The toilet takes a very long time to refill, likely because there’s no water pressure. There is a large screened sliding window, but you’d have to have the window shade rolled up to get any breeze. Plus you’d be hearing even louder traffic noise. The AC worked, but seems to either be off or on so I was waking up to turn it on and then would have to turn it off again since you are only provided a single sheet as covers. Sheets are not overly soft, but are clean. The pillows definitely aren’t great and the mattress is firm. Can’t say I had the best sleep of my life, but this place will do. I’m staying here solo and the room is perfectly sized. If my husband was with me I know we’d be fine, but you’d definitely be on top of each other. Another reviewer was mad about the room size but it’s clearly listed as 15 sq. metres, not sure if they just didn’t know how small that is but it’s definitely small. Think cruise ship cabin. Was hoping I’d be able to walk into town, but you’d have to walk along the highway for a stretch and then cross it so not sure that is going to be possible. Pool is nice, the grounds are well kept and the room was clean. There is a front desk with someone always there, I’m quite sure. Overall I’m pretty happy with this place, just the highway traffic noise kind of ruins it.

THE PLACE IS IMPOSSIBLE TO FIND AT NIGHT BETWEEN THE UNLITE HIGH BUSHES; LOOKS LIKE A KIDNAPPING SET

Loved the location, the rooms, the food

Beautiful property, sheets were always dirty getting clean towels seemed to always be an issue as well Jas having hot water in the room or water overall. Far from downtown, you have to get a cab leading to an over priced price.

Away from lake