After making our way to the room. There was no soap in the bathroom, we had to go to reception and ask for soap. The was dirty marks on the single bed, but that wasn't an issue as we weren't using the single bed. Our sleep wasn't a good one at room 108. The mattress at the left and right side is raised and the middle of the mattress has a dent. It was like rolling down a ditch trying to sleep. The room was really cold even with the heater on and the noise from the outside road was loud. We put the heater on, and had to turn it off as it made a squealing noise at night keeping us awake. The window is broken, it was like sleeping with an open window. It was drafty, and the window didn't touch the rubber seal resulting in cold air coming into the room and lots of noise. Our tea and milk was topped up, but the bed wasn't made. The bath, I'm only 5'7 and couldn't sit in it. It's so small it would be good for a child but not an adult. The second night had noisy customers who were shouting down the corridors outside our room door. At night the disabled bays were full of customers with no blue badges meaning I couldn't park in the disabled bays. Not a great experience. I would think twice before booking again.