Sea CleoNapa Hotel

I recently booked a stay through your platform at Sea Cleo Napa Hotel in Cyprus. Unfortunately, the accommodation was completely unacceptable. The property was in very poor condition, there were insects and cockroaches inside the room, and there was no room service available during my stay. I reported these issues to the hotel staff, but no effective action was taken. The situation made my stay extremely uncomfortable and unhygienic. The hotel did not provide the basic standards of cleanliness, services, and hospitality expected. Given this, I kindly request your assistance in processing a full refund for my booking, as the services provided were not as described and unfit for guests.

Place is horrible,we walked out ,pee stains on the beds ,musky smell ,wouldn't recommend to anyone ,better off sleeping on the beach ,at least there's no coackroaches there

This hotel is super cheap! It’s a 4 because it’s so cheap - what can you expect? I paid £140 for 4 nights. I wasn’t expecting a lot. You can’t expect a 5 star hotel for this price. Positives - We had to change room as the air - con was broken in our first room (Ahmed & Imran I think their names were) super helpful and caring. We appreciated them very much during our stay. - Our second room was in an apartment over the road (room 301) which was much better for us! We preferred this to the main hotel. - Because of the issues with the air con in the first room they let us check out at 2pm on our departure day, we had a late flight so this was very nice of them! - Beds are really comfy actually! - Basic, but fine, spacious and everything felt clean except the toilet area. - Location is perfect!!!! Central Ayia Napa! - Ahmed & Imran on Reception. SUPER KIND HELPFUL FRIENDLY STAFF. Great at their jobs. Thank you boys! Negatives - Hotel could do with an upgrade, it’s old and tired. Seems like the owners don’t care but then again, it’s cheap and budget and did the job for us. - No security, can feel unsafe at times and some doors do not lock in the main hotel. Some people who stay/live in the hotel made us feel uncomfortable as two young girls, they were whistling at us. - Very noisy hotel until 7:00. No noise rules so people are partying, if you want to relax, you are better in the apartment over the road. We are not super party animals so this was much better and more comfortable. - In the first room there was only one plug socket next to the bed, it was really inconvenient. - Cleaning could be better, in the first room it smelt badly of urine in the bathroom. The second room was much cleaner. The toilet seat was also falling off. We couldn’t sit on it.

Rooms were very tired, only 1 towel and 1 cup between 2 of us. Could be a great hotel. Just needs a revamp and paint. Bed was OK. Better pillows maybe Positives were its very close to the town for nights out. 2 minutes walk. Nice to be that close to town

Booked last minute without checking all the reviews. Wish we had done this first as we could have avoided making the mistake of staying here. First of all, they advertise as 'Sea Cleonapa Hotel', however after checking in at reception in the main building we realised we were not going to be staying in the main building but a random apartment block across the road!? Already a strange setup for a 'hotel'. Once entering this apartment with a traditional key and lock (2024 no electronic keycards?) we were greeted with a less-than-impressive room. Dated, falling apart and in so many ways unclean. There was an odour of urine from the bathroom for the whole stay, indicating a lack of deep clean/sanitation of facilities. Shower doors were a nightmare to open and close, plus one of the screen doors was half hanging out! There was even a dead bug in the light above the sink. It's like they just don't bother to clean or fix anything here. I suspect their overall attitude to guests is just to take their money, wheel them in, then wheel them out! As for kitchen facilities, they were completely lacking even the basics, there were 2 glasses and a couple of small plates. No cutlery or bowls, not even a kettle as seen in the photos. When asked about this, the reception said they don't provide kettles anymore. This is not true as we saw multiple rooms with kettles in, as we caught a glimpse inside these when the housekeeping were cleaning some of the other rooms on the floor! The cleaners turned up to 'clean' our room after the 3rd day (when we pushed the issue with reception) however only a minimal and topical clean was done with the bedsheets being unchanged and even the rubbish was not emptied! Unreal. Earplugs are recommended as it gets noisy throughout the night with loud bikes and revellers making a racket. This would not be an issue if the windows were soundproof, which they are not. It almost sounds like the windows are open the way you can hear everything going on outside. The room has not been updated in a very long time, and is very dated by today's standards. The place is generally neglected; grubby and in parts dilapidated (window frame on patio heavily eroded, strips of wood hanging off countertops and tape stuck over electric points). The wifi in the room was complete rubbish and kept dropping out, making it unfit for purpose. The only real positive was the air-con which was efficient and much needed during our stay in the peak hot season where it was very warm and humid. Overall advice is don't book here as you will be disappointed. For what they charge you could get a lot better experience for the price at alternative accomodation!

We went to sea CleoNapa last week and could not have had a better experience! All of the staff were so lovely and welcoming! The swimming pool was lovely and the rooms a nice size! The manage went above and beyond in every way and made our trip lovely!