A hotel with a lot of potential, it is beautiful and with a pleasant decoration, the views are very good being in the middle of nature, but its staff is very dry, not very pleasant to be in front of the public. Even if you have a problem, they don't follow up with the guest like in other hotels, they see you, and they don't even ask you if the problem has been solved, they completely ignore you, except for Cristina at the reception and Rocío (one of their waitresses) which are the most pleasant. The pool, even though it is in the middle of the countryside, as they say, does not have decent maintenance, the joints at the bottom of the pool are black, the leaves that fall, can be sunken in the same place for days and days (that means who do not clean funds daily, no matter how much they say they do). Breakfast is always the same, they don't have it conditioned for the heat, the cheeses, donuts.... melted, the "hot buffet" just the opposite: you find everything cold (eggs, omelette, sausages... .), not to mention that even if you come down with half an hour to spare before the buffet closes you have to constantly ask them to replenish most of the things... it becomes uncomfortable that they don't pay enough attention. The rooms are spacious, remodeled, except for the bathroom, which is not renovated and does not have much privacy with the glass door it has. The beds are not the most comfortable in the world, they are spring-loaded and if you get one that hasn't been changed, your back will suffer. The super soft pillows are like sleeping directly on the mattress, in this they should improve, rest is the main thing in a 4 star hotel. Sometimes, it is difficult to be on the terraces because there is a terrible smell, since they are right in front of a treatment plant and the smell comes with the air. Very wasted hotel, which would have everything to be a piece of hotel, but the neglect in many cases means that it does not work as it should.
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