Hampton Inn & Suites Austin Cedar Park-Lakeline

Third time staying here in Austin. Staff is friendly and attentive. We needed a toiletry item, front desk staff quickly gave us one. Love that coffee, tea, and hot chocolate is always available!

Did not use hot tub or pool. Breakfast was good. Did not care for the omelet or potatoes. Oatmeal was excellent. Would like to have known ahead of time that there was a pet fee.

Horrible staff customer service, mattresses were old and extremely hard, sheets had an odor, and breakfast had moldy bagels.

Everything was pretty decent besides The bath towel that I pulled from under my sink that had a Band-Aid stuck to it before I showered.

Breakfast was not good. The pool was broken, not heated, the hot tub was also broken and filthy. It was colder than the pool. Staff was friendly.

Stayed for one night for a comedy show in Austin. Breakfast was good. (They didn’t have traditional breakfast sausage) but the hotel was clean didn’t smell like smoke

When housekeeping came, they remade the bed and changed the trash cans but left the obvious bags of trash next to the trash cans, they did not replace the toilet paper or tissues and both were needed as they were out. Also, one of the new towels left had a huge swipe of blood and a bloody smear was left on the tub while we were out. We asked if the hot tub was good to get into as it looked dirty and we were told someone was coming on the 2nd day of 4 we were there, when we asked if we could go in after the cane, we were told we would have to drive to another facility as theirs wasn’t working. Other than that, it was a good stay!

Great hotel with a nice breakfast and the staff was super helpful about printing some things we needed as well. Would stay again.