Hotel ZaZa Austin

Live this hotel. The lobby is currently under renovation causing a little inconvenience but I’m sure it will be great when it’s finished.

If you book through *******, you get the worst room in the hotel. This is the second time this has happened to me.

The staff was amazing. They helped me figure out a game plan to get hot water to my room so I could make lemon water and the bar staff was so friendly. Even the valets were friendly and accommodating. The room was very cool and they even did turndown service while I was out and about. The bed was comfy, the shower was amazing, and overall I enjoyed staying here

The staff and service were excellent, however, all restaurants were closed due to either renovation or a private event. We were given a credit to use for room service and then the food was a disappointment. We couldn’t even use the pool until the following day either.

Lovely hotel, but beyond the $765/king room price, which was already astronomical, they added on $220/day in "fees" such as credit card processing fee, guest amenity fee, venue project tax, state tax, city tax, and Austin tourism assessment. So for a basic king room, it was $981/night and this seems unreal to me. It was lovely, but NOT that lovely.

There was construction work happening and a wedding. We couldn’t walk through the lobby because the wedding guests were leaving .

no USB-c charging ports in room. this is ridiculous in 2026/ But your desk clerk actually went out, bought and delivered to my room a charging cable. Refused payment!!! So until you renovate to add modern charging infrastructure, why don't you keep some correct cables at the desk. Charge guests a deposit of $10, refund on departure/return?

The property was very welcoming to pets. I especially like the coffee service from 6am to 10am. Our room and balcony were spacious.

Lobby under reconstruction Large room and bath with glazed window between bathroom and bedroom