396 Queen Street, Main Reception Entrance 110 Mayoral Drive, Auckland Central, Auckland, Auckland Region 1010, New ZealandSee Hotel Details
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1 night
Reviews from Real Guests
9.1/10
Great
348 reviews
Instead of simply averaging scores, we prioritise verified reviews and recent guuest stays, ensuring our ratings reflect the most reliable, genuine and up-to-date experiences.
Verified reviews
Location9.2
Amenities8.9
Service9.1
Cleanliness9.2
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All reviews(348)
Positive reviews(334)
Reviews with photos/video(103)
Delicious breakfast(27)
Convenient location(27)
Located in the city centre(18)
Easy to get around(16)
Friendly front desk staff(13)
Parking difficult(10)
Comfortable bed(9)
Loved the view(8)
Negative reviews(14)
Guest User
Larger Guest Room, 2 Queen
Date of stay: Mar 2026
Travelling with friends
67 reviews
8.2/10
Very good
Posted on Apr 12, 2026
The hotel's location is great for city walks, and it's not far from the Sky Tower. The room itself isn't very spacious, but the bed is large and comfortable. The bathroom, however, is quite roomy and comes with body lotion, shampoo, shower gel, conditioner, and a disposable shower cap (outside of China, disposable toothbrushes, toothpaste, and slippers are rarely provided). The water pressure is excellent, making for a pleasant hair wash and shower experience. While the breakfast selection isn't extensive, it's still pretty good. There are no complimentary bottled water in the room, but filtered water is available in the hallway. The hotel's parking lot is quite small.
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6/11
Anonymous User
Larger Guest Room, 1 King, Corner Room
Date of stay: Feb 2026
Business traveller
3 reviews
9.5/10
Amazing
Posted on Apr 1, 2026
Pretty good and clean
The service is nice and the welcome drink is good
The location is also concerned
Lengxiao
Guest Room, 1 King, Low Floor
Date of stay: Feb 2026
Other
19 reviews
10/10
Outstanding
Posted on Mar 31, 2026
The location is convenient, the room layout is good, and the environment is pleasant. Facilities are complete. Service was excellent; they patiently and promptly resolved issues. I had booked the wrong dates, and the staff helped me change them. The hygiene was clean and tidy.
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l2rnth
Guest Room, 1 King, Low Floor
Date of stay: Feb 2026
Travelling with friends
40 reviews
9.0/10
Great
Posted on Apr 3, 2026
The location is convenient, within walking distance to Sky Tower and Queen Street, and there are many affordable and delicious food options nearby. The hotel breakfast is quite generous. The only minor issue is that the parking entrance is a bit small and easy to miss.
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Quan168
Guest Room, 1 King, High Floor
Date of stay: Feb 2026
Solo traveller
6 reviews
7.5/10
Posted on Mar 31, 2026
The staff are very friendly and helpful. I didnt like that I had to request bathrobes, toothbrush and slippers which took a long time getting to me.
Location is convenient.
If getting dropped off curbside, it’s a little hiccup trying to wheel suitcases up to the entrance. Do-able but just a a bit of a hindrance.
Guest User
Guest Room, 1 King, High Floor
Date of stay: Mar 2026
Couple
26 reviews
10/10
Outstanding
Posted on Apr 12, 2026
Great location with very good breakfast. Definitely will stay there again next time!
The hotel's location is decent, but it's a bit of a hassle if you're taking the SkyDrive, especially with luggage. For everyday outings, though, it's convenient as it's right at the beginning of Queen Street.
I booked a corner room with a Sky Tower view, and the high floor offered a good outlook. Spreading out two large suitcases made the room feel a bit cramped, but the room itself was nice.
The staff were incredibly welcoming and even offered complimentary welcome drinks, which we used after checking out and returning to rest – that was a nice touch. Breakfast was a standard buffet.
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Guest User
Larger Guest Room, 2 Queen
Date of stay: Jan 2026
Family
27 reviews
10/10
Outstanding
Posted on Mar 1, 2026
The room isn't huge, but the location is excellent, right near the Old Town Hall and at the end of Queen Street, offering good value for money. The facilities are decent, and it's a partner hotel with Hainan Airlines. Breakfast is also pretty good.
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Guest User
Larger Guest Room, 2 Queen
Date of stay: Jan 2026
Family
20 reviews
10/10
Outstanding
Posted on Feb 15, 2026
The room is spacious and located in the central city, making it very convenient to get to Sky Tower, the Art Gallery, the Saturday Market, the War Memorial Museum, and the University of Auckland. It's also easily accessible by the airport SkyBus. The night view from the 19th floor, with Sky Tower visible, is highly recommended.
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Guest User
Guest Room, 1 King, High Floor
Date of stay: Jan 2026
Family
45 reviews
10/10
Outstanding
Posted on Feb 15, 2026
Booked a high-floor room with a view of the Sky Tower. The room was spacious, well-equipped, and thoughtfully laid out. Breakfast was extensive, and the customer service was professional and attentive. The location is excellent, and they even offer a convenient airport transfer booking service!
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Yuzhihitomi
Larger Guest Room, 2 Queen
Date of stay: Jan 2026
Travelling with friends
35 reviews
9.5/10
Amazing
Posted on Feb 16, 2026
Great location! The Super Shuttle from the airport takes you directly to the hotel for $20 per person. There's a water dispenser right by the elevator, which saved us a lot on buying water during our stay. However, we checked in before 10 PM that night and there was absolutely nothing to eat. We were starving, and room service was already closed.
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Guest User
Guest Room, 1 King, High Floor
Date of stay: Jan 2026
Family
5 reviews
10/10
Outstanding
Posted on Feb 14, 2026
The hotel is conveniently located near Queen Street and Sky Tower, among other downtown attractions, making it very easy to get around. The rooms are clean and tidy, perfect for both leisure and business travelers.
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Wohenyingguobosimao
Guest Room, 1 King, High Floor
Date of stay: Jan 2026
Couple
11 reviews
10/10
Outstanding
Posted on Feb 13, 2026
This is the most satisfying hotel! They offer filtered drinking water, and it's right on Queen Street, next to the Art Gallery. University Park Shopping Centre is within walking distance, and it's also convenient to catch the airport bus from the Sky Tower. The bed is super big, and the hotel is very new. Extremely satisfied!
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miervivian
Guest Room, 1 King, Low Floor
Date of stay: Dec 2025
Couple
3 reviews
10/10
Outstanding
Posted on Jan 26, 2026
Comfortable, clean, and quiet. Great location near the shopping street, art galleries, etc. Easy to get around.
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Anonymous User
Guest Room, 1 King, Low Floor
Date of stay: Dec 2025
Booked for others
16 reviews
10/10
Outstanding
Posted on Mar 3, 2026
My friend said it was excellent, offering a high-value experience. The hotel is centrally located in Auckland, making it convenient to reach major attractions, shopping areas, and dining spots. Iconic landmarks like Queen Street, the University of Auckland, and the Art Gallery are all within walking distance. Plus, there are public transport options right outside the hotel, such as the Super Bus, which adds to its superb accessibility.