Guest User
December 13, 2025
First warning! This is the worst five-star hotel ever!
Environment: It claims to have been renovated in 2025, but actually, only the wallpaper and the lobby public areas were changed. The bathrooms, corridors, and doors are still very old, and the shower stall is so small you can't even turn around.
Accommodation Experience: The hotel is opposite a bar, and the band plays loudly until late at night, making it impossible to sleep! The worst part is the hotel's bedding. Upon check-in, I found stains on the sheets, and the linen was extremely uncomfortable, making me itchy all over. It's hard to believe this is JW Marriott's quality control. Coupled with the band's noise, I barely slept all night.
Service: Terrible! After checking in, I found dirty sheets and requested a change, but they weren't changed when I returned in the evening. When checking out in the morning, I left my luggage at the hotel and accidentally left something in the room. When I picked up my luggage that evening, they didn't inform me. It was only a few days later when I called the hotel to inquire that they immediately confirmed there was a forgotten item. While it was my own oversight to leave something behind, for such a high-star hotel, they failed to fulfill their duty to remind me and provided no service whatsoever.
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