Almost all the hotel staff are Indian. From check-in onwards, their attitude was extremely poor. They asked for a NZD 100 deposit and actually copied down the credit card number and expiry date manually by hand. When I asked if I could just tap the card, the staff member was very impatient and said tapping still requires the card number anyway. We were also assigned a room right at the end of the corridor.
In the room, under the guise of being eco-friendly, they provide cotton pads, shower caps, and even disposable shoe shine mitts, yet the two things travelers actually need most—toothbrushes and slippers—have to be picked up yourself. I called the front desk, and they said they would contact housekeeping, but no one answered the housekeeping phone, so I had to walk down and get them myself.
In the morning, the breakfast restaurant was also understaffed.
By comparison, the neighbouring Novotel is closer to the airport and seems like a much better choice.
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