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Atlanta Marriott Buckhead Hotel & Conference Center
3.7/5101 Reviews

Atlanta Marriott Buckhead Hotel & Conference Center

Atlanta|0.28km from City Gear
When I called the hotel and inquired about a room upgrade was told ”people called weeks ago to book them”. Called back to inquire about early check-in and was told ”we don't do those” so I didn't bother to ask about late check-out. I SHOULD HAVE CANCELED MY RESERVATIONS HERE. The Marriott experience is set apart from other hotels by offering these options with confidence of franchise consistency. This hotel is located in an upscale area in Atlanta but fell short of luxury. This hotel missed the opportunity to provide a great stay experience. This started when I arrived prior to checking-in at the parking garage. The garage is dark, dirty, and felt unsafe, but Marriot charge about $40 per day. The hotel lobby has a nice appearance and looks clean, but the rooms were far from it. The room carpet had stains. and the bathtub was old and dirty. The heat didn't work, and rooms were noisy. The light covers were damaged in the hall leading to the rooms, giving you a low-class appearance. This was only the first night. On the second day it was more.......headed down to the restaurant for breakfast that was included with my room (confirmed by front desk at check-in). I wasn't familiar with the hotel so i asked a staff member who was just standing there where the M room was, and she ask if I was a rewards member. I did explain I was, and she asked me to provide a membership card to confirm, I explained I have never been asked to provide a Marriott membership card and that normally I access the M room with my room key us. Instead of answering my question about M club location she responds ”let me escort you to the front desk to confirm your membership”. Now I'm feeling like a criminal being interrogated. We arrive to the front desk, and everything was confirmed but I was happy to just move on. Moments later I arrived at the restaurant and waited to be seated but I felt ignored as other races were immediately accommodated and taken to their seats. The same happened the next morning so I confirm that this happens often. Much more but I will not bore you with additional details and I am tired of typing.

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Reviews for Atlanta Hotels

Searching for hotels near City Gear? Compare room rates and reviews to find your ideal stay.
Hilton Garden Inn Atlanta-Buckhead
3.9/5111 Reviews
This trip was short but really made me comfortable traveling again. This is a great location. When I pulled up the valet guy was smiling as he greeted me and offered to help with my luggage. The Front Desk Staff was Amazing! I love being acknowledged and appreciated and they did not disappoint! Everything available to me was explained with patience and detail. The room was Perfect! I love when I open the room door and what I see matches what I smell….. Clean!!! The bathroom was fully stocked with towels and shampoo/conditioner and lotion! It’s the little things that make a huge difference as TSA had taken most of my toiletries at the beginning of my travel. The bartender was great! My food and end of the day cocktail were on point. The coffee and breakfast hot and good. The restaurant staff is attentive and friendly. I’m one of those guest who can ask a million and one questions and never once did the front desk staff seem irritated or make me feel like I was being a bother. Some hotels stand out because of their genuine hospitality and customer service. This Hilton delivered both and reminded me why it does matter where you stay. Kudos!
Embassy Suites by Hilton Atlanta Buckhead
4.1/5110 Reviews
I was at the hotel on a business trip and didn't book my own room, so I can't speak to price/value. The room was spacious and clean, and the breakfast has a great selection and decent food (though the scrambled eggs were very dry my first day there). My toilet paper holder was broken, but that wasn't a big deal to me so I didn't mention it to staff. The linens are on the scratchier side, but that is probably to be expected from a mid-tier hotel - I don't spend a lot of time in hotels.
Hampton Inn & Suites Atlanta Buckhead Place
4.6/5139 Reviews
This hotel is right off of Peachtree St in Buckhead with everything you need around it. It was very busy, but the staff was always attentive, swift and friendly. The room and bed were comfortable, and the free breakfast was expansive. I brought my dog and there were plenty of areas for walking him.
Atlanta Marriott Buckhead Hotel & Conference Center
3.7/5101 Reviews
When I called the hotel and inquired about a room upgrade was told ”people called weeks ago to book them”. Called back to inquire about early check-in and was told ”we don't do those” so I didn't bother to ask about late check-out. I SHOULD HAVE CANCELED MY RESERVATIONS HERE. The Marriott experience is set apart from other hotels by offering these options with confidence of franchise consistency. This hotel is located in an upscale area in Atlanta but fell short of luxury. This hotel missed the opportunity to provide a great stay experience. This started when I arrived prior to checking-in at the parking garage. The garage is dark, dirty, and felt unsafe, but Marriot charge about $40 per day. The hotel lobby has a nice appearance and looks clean, but the rooms were far from it. The room carpet had stains. and the bathtub was old and dirty. The heat didn't work, and rooms were noisy. The light covers were damaged in the hall leading to the rooms, giving you a low-class appearance. This was only the first night. On the second day it was more.......headed down to the restaurant for breakfast that was included with my room (confirmed by front desk at check-in). I wasn't familiar with the hotel so i asked a staff member who was just standing there where the M room was, and she ask if I was a rewards member. I did explain I was, and she asked me to provide a membership card to confirm, I explained I have never been asked to provide a Marriott membership card and that normally I access the M room with my room key us. Instead of answering my question about M club location she responds ”let me escort you to the front desk to confirm your membership”. Now I'm feeling like a criminal being interrogated. We arrive to the front desk, and everything was confirmed but I was happy to just move on. Moments later I arrived at the restaurant and waited to be seated but I felt ignored as other races were immediately accommodated and taken to their seats. The same happened the next morning so I confirm that this happens often. Much more but I will not bore you with additional details and I am tired of typing.
InterContinental Hotels Buckhead Atlanta
4.2/5100 Reviews
I was impressed with the quality of service and attendance to social distancing and masking. The front desk was very attentive and even took the time to physically walk me outside to show me where different restaurant were located. The breakfast is excellent and they will make if to go. I went to the restaurant early and got coffee for partner and myself. They kept my tab open to come back latter to order breakfast!
SpringHill Suites Atlanta Buckhead
4/5109 Reviews
This was the absolute worst hotel I’ve ever stayed in! After switching rooms three times, the conditions were still absolutely deplorable! Unfortunately, we were stuck here since we were out of town celebrating a friend’s birthday and all other hotels were booked to capacity since it was so last-minute. I have never been more appalled in my life as I was speaking to the general manager who made it seem as though the dirtiness of the hotel was a form of normalcy post Covid. All I received was excuses as to why things were dirty and that they were short-staffed and do not have the personnel to ensure cleanliness amongst all of the rooms. The attached pictures show the couch in a lounge area which I was told the spring breakers come and ruin everything and then leave. This may be true, however when you damage a hotel, I know for a fact you are charged an additional fee. It appears as though they would like to pocket the fee rather than clean and sterilize the areas that are badly stained and damaged. Also, there was a nicotine gum wrapper on the floor as we walked in, a dirty toilet and hair in the toilet as well as the tub which I attached some of the pictures. . The sink was stopped up the entire stay and the electric went off for a period of time. The air conditioner unit seem to make some weird noise every time we turn the unit off and would not stop until the unit was turned back on. There was a stain on the ceiling and the ceiling was a popcorn ceiling which should’ve been a hint and a half that this hotel did not care about esthetics and was dated. As you walk into the lobby, it smelled of pool water and chlorine. It was a terrible and very offputting smell. I cannot say enough about how terrible this stay was in addition to everything else that we experienced, from around 12 AM to 4 AM in the morning, teenagers were running up and down the hallway playing around and chasing each other unsupervised. When I called up to the front lobby so that they could rectify this matter, they did absolutely nothing even though they told me they would send someone out to correct it. They never did and the teens continued to reek havoc throughout the night. My best advice to any customer considering this hotel is to stay far far away and never stay here!!! They do offer a free breakfast but it’s absolutely terrible and inedible. I was so distraught about this stay that I want to make other potential guests to please stay away! Additionally, you will not be receiving a refund if you do encounter these terrible and unfortunate circumstances so do yourself a favor and book elsewhere! If you don’t mind these type of conditions, you might as well stay at $25 a night motel! I have attempted to reach out to the manager, Sal and was advised I would get a call back but never have. I opted to even email him at the same email address he reached out to me with, still nothing! I’m confused as to why he would reach out to me if he had no intentions of actually he

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