Athenaeum InterContinental, an IHG Hotel Guest Reviews
4.5/5
Great
227 reviews
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.6
Amenities4.5
Service4.4
Cleanliness4.6
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All reviews(227)
Positive reviews(223)
Reviews with photos/video(27)
Awesome stay(63)
Delicious breakfast(38)
Friendly owner(28)
Large rooms(24)
Clean and tidy(22)
Great location(15)
Great value for money(10)
Negative reviews(4)
Michael Mok
Classic Room
Stayed in Jul 2024
Business travellers
9 reviews
4.5/5
Great
Posted on Jul 20, 2024
Good food at breakfast. Nice location. Great lounge on 10th floor. Must go and spend the evening there watching the view.
Response from Property: Dear E28129****, Thank you for staying at the Athenaeum InterContinental whilst in Athens and for writing such a wonderful review about your experience at the hotel. We are delighted that your time with us was so enjoyable and that you particularly enjoyed the convenience of the hotel’s location, our extensive breakfast buffet at Cafezoe and the great service and the unique magnificent view from our win awarded Premiere restaurant on the 10th floor. We endeavour to go above and beyond to ensure our guests have a memorable experience.We thank you again and look forward to welcoming you back on a future visit to our city.Yours sincerely,GeorgiaGuest Service Centre
Anonymous User
Classic Room
Stayed in Nov 2024
Business travellers
13 reviews
4.0/5
Very Good
Posted on Nov 13, 2024
Stayed 2 nights here, in general speaking it's good. If the staffs are more proactive to help with luggage would be the best. Room is a bit old style but bigger enough. And u can see the acropolis through room windows. The breakfast is nice and lots of options.
Guest User
Classic Room
Stayed in Jul 2024
Family
12 reviews
3.2/5
Posted on Oct 6, 2024
Although it is close to station like 7mins walk, the area is horrible, poor district, smelly across to the street with very nice bakery.
Hotel breakfast is very good.
Room size is ok.
Many business related people are in the lobby (very noisy) and it takes long time to check in or ask one question. Receptionist - very poor English!
Construction noisy in afternoon (2-4pm)
Gym and Spa both are old and dirty! Guess that’s athen’s level.
Guest User
1 King Bed Classic
Stayed in Jan 2024
Family
5 reviews
5.0/5
Outstanding
Posted on Jan 30, 2024
I was there for three days with family the hotel very safe, and the room is big and very clean, the breakfast is internation buffet, it was amazing. the stuff was. helpful and they made quicker check in, and they give me late checkout, the location is very close to acropolis and to the busy area I was forgotten 1700 USD.in the safe box. and the manager he holds it and keep. that I was very glad for what they do, I am very recommend it. defiantly I will back again
Response from Property: Dear Guest,Thank you for selecting the Athenaeum InterContinental during your trip to Athens and for your positive review.It is a pleasure to read that your stay with us met with your expectations and that you enjoyed our accommodations, the location, the extensive buffet breakfast and particularly the service provided by our staff.We thank you again for your kind comments and trust that we will have the opportunity to welcome you again on your future travels to our city.Yours sincerely,OlgaGuest Service Center
Guest User
Classic Room
Stayed in Aug 2023
Family
2 reviews
4.7/5
Amazing
Posted on Aug 21, 2023
Beautiful hotel close to the heart of Athens. Service is what you'd expect from a 5 star hotel.
Very clean rooms, great breakfast and a pool make this the perfect choice when staying in Athens.
Response from Property: Dear Guest,Thank you for staying at the Athenaeum InterContinental and for sharing your positive review. Our guests’ satisfaction is what we strive for and we are delighted to read that your stay with us met with your expectations. Most specifically that you enjoyed the convenience of our location, the extensive breakfast buffet as well as our outdoor pool area. We thank you again for your kind comments and look forward to welcoming you back to our hotel on a future visit to our city.Yours sincerely,OlgaGuest Service Center
Anonymous User
1 King Bed Classic
Stayed in Aug 2022
Solo travellers
9 reviews
5.0/5
Outstanding
Posted on Sep 6, 2022
Very very nice facilities and nice services, especially the check-in in advance
Response from Property: Dear 匿名用户,Thank you for choosing to stay at the Athenaeum InterContinental Athens and for writing a review about your experience. We are delighted to learn that the level of service provided by our staff and our facilities contributed towards an enjoyable stay in our hotel. We appreciate your comments and look forward to welcoming you back to the Athenaeum InterContinental Athens.Yours sincerely,MariaGuest Service Centre
PlayToWinOnly
1 King Bed Classic City View
Stayed in Apr 2023
Business travellers
13 reviews
5.0/5
Outstanding
Posted on Jul 3, 2023
Good hotel, with experience staff to assist you with any issues
Response from Property: Dear PlayToWinOnly, Thank you for choosing the Athenaeum InterContinental for your recent trip in Athens and thank you for your great review. We are truly pleased to hear your positive feedback. We hope to welcome you back to the Athenaeum InterContinental Athens in the near future.Yours Sincerely, Mariza | Guest Service Centre
Atallah Khader
2 Single Beds Classic
Stayed in Jul 2022
Solo travellers
3 reviews
3.7/5
Posted on Jul 14, 2022
Location is far from tourist attractions, you need taxi , metro station is 10 minutes walk from the hotel ....
Response from Property: Dear Mr Alatawi,Thank you for visiting the Athenaeum InterContinental Athens and for sharing your feedback. Concerning the hotel’s location, may we take this opportunity to advise you that while the hotel is situated close to the city centre, besides the metro and taxi, one may use the tram which is two blocks away from the hotel. We thank you again for your review and look forward to welcoming you back to our hotel in the nearest future. Yours sincerely,OlgaGuest Service Center
Black Danny
Classic Room
Stayed in Oct 2024
Travel with friends
85 reviews
5.0/5
Outstanding
Posted on Oct 6, 2024
We first stayed at the Grand Hyatt Hotel, which was a bad experience. The InterContinental Hotel feels better than the Grand Hyatt, with a large lobby and many elevators. The breakfast was rich, but we didn't have time to go to the swimming pool
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Response from Property: Dear Black Danny,Thank you for choosing to stay at the Athenaeum InterContinental Athens and for your positive feedback. Guest satisfaction is what we always strive for and it pleases us to read that you thoroughly enjoyed the hotel’s ambience, our hospitality and the extensive buffet breakfast.We look forward to welcoming you back to our hotel on your next visit to Athens.Yours sincerely,OlgaGuest Service Center
Chuanma613
1 King Bed Classic
Stayed in Jul 2024
Family
39 reviews
4.0/5
Very Good
Posted on Jul 24, 2024
The room is very big, the bed is also very big, there is no gap in the middle. The sanitation is also very clean, it is very comfortable to wash clothes, and the sink is also very large. Double-glazed windows, no noise. There is an outdoor swimming pool downstairs, which is pleasant to look at. The lobby is also very large, and the check-in procedure is very convenient. The deposit is immediately credited to the account when checking out. Very good 👍
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6/14
Response from Property: Dear 郑祎(Yi)琳, Thank you for staying at the Athenaeum InterContinental whilst in Athens and for sharing your feedback. Guest satisfaction is our primary concern and we are delighted to learn that your stay was an enjoyable one, enhanced by the spaciousness of our hotel, the high quality of cleanliness and the high level of service provided by our staff. Moreover, that you particularly enjoyed our luxurious rooms with the bathroom facilities and our pool. We look forward to welcoming you back to our hotel on your next visit to Athens.Yours sincerely,PjerinaGuest Service Centre
Laomao
1 King Bed Classic
Stayed in Aug 2024
Family
11 reviews
4.8/5
Amazing
Posted on Oct 6, 2024
The hotel is in a good location, convenient for various attractions. The hotel breakfast is rich and delicious.
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Guest User
Classic King Room with Acropolis View
Stayed in Aug 2024
Couples
45 reviews
5.0/5
Outstanding
Posted on Aug 11, 2024
Second stay in a week, thanks to the hotel for helping to delay check-out. The hotel room has a stunning view of the Acropolis. The hotel breakfast is great and there are many people dining on weekends.
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Response from Property: Dear guest, Thank you for choosing the Athenaeum InterContinental for your recent stays in Athens and for your feedback. We are delighted to read that you enjoyed the view from your room and the breakfast. We look forward to welcoming you back to the Athenaeum InterContinental Athens on a future visit to our city. Yours sincerely, Aggeliki Guest Service Center
Longmeier
2 Single Beds Classic
Stayed in Jul 2024
Couples
11 reviews
3.7/5
Posted on Aug 16, 2024
Checking in at the hotel was a really uncomfortable experience. The car that we had booked at the airport picked us up in the morning and we went straight to the hotel. We arrived at the hotel at 10 o'clock. There were not many people checking in. After waiting in line to check in, they told me that the room was not ready and I had to come back after 3 pm to get a room. It took at least an hour to toss and turn. They just fiddled with the computer for a while, but they didn't tell me to allocate the room first and make a room card for the room, so that we could go straight to the room when we came back. After storing the luggage and going out for sightseeing, I returned to the hotel at 3:40 pm. The lobby was full of people waiting in line to check in. I chose a relatively small line, with about 3 to 4 people in front of me. As a result, I waited in line for 40 minutes. I was annoyed. In the middle, I went to ask the front desk if the guests who had checked in in the morning could be given priority to get a room card? The front desk replied that it was a queue. Finally, it was my turn. The receptionist was either answering the phone or dealing with other things. I waited for more than ten minutes, and then spent half a day looking for the card I had signed when checking in in the morning. I almost had to start the check-in procedure all over again. I couldn't hold back my anger and complained loudly about her inefficiency. Why couldn't they arrange a special front desk team to assist guests who had already queued up and completed the check-in procedures in the morning to quickly get their room cards? I couldn't believe their inefficiency and unreasonable program design. I complained that it was like a guest who checked in in the morning and came to get a room card in the afternoon. He was forced to queue up again and wait for a long time to endure their low efficiency before he could get his room. My angry voice alarmed a person who might be in a slightly higher position and replaced the female receptionist. However, he still took at least 20 minutes (he asked my credit card to guarantee the deduction of the 60 euro deposit, and the credit card couldn't be swiped in place...), and finally, the whole process took more than an hour, and I finally got the room card.
The location of this hotel is not bad from the map, but it is very inconvenient to walk back from north to south (for example, from the Acropolis). It is not convenient to cross the road and you have to take a long detour to get there. Uber also has to take a detour back.
The breakfast is pretty good, and everything else is normal.
In Athens, we queued up to buy tickets to the Acropolis and queued to enter. We also felt the unreasonable waste of time, and the low incompetence of checking in at the hotel. We deeply felt that Athens is an inefficient and lame place.
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Response from Property: Dear Guest,Thank you for staying at the Athenaeum InterContinental and for writing a review. Guest satisfaction is our primary concern and we regret that on this occasion we were unable to fulfil this commitment. We sincerely apologize for the inconvenience you experienced during the check-in process. Your experience does not reflect the high standards we strive to maintain, and we appreciate you bringing these issues to our attention. We understand how frustrating it can be to wait for a room, especially after a long journey. Your suggestion about having a dedicated team to assist returning guests for room keys is valuable, and we will certainly discuss this with our management to improve our procedures. Please rest assured that we are committed to providing a smoother experience for our guests in the future. Regarding the location, may we take this opportunity to inform you that the hotel is situated in a business and residential area, close to the city centre and just 150 meters from the nearest tram station and 600 metres from the nearest metro station. We are glad to hear you enjoyed the breakfast, but we’re truly sorry that the rest of your stay was overshadowed by these challenges. We thank you again for your valuable feedback and we hope to have the opportunity to welcome you back in the future in order to restore your impression of our hotel.Yours sincerely,PjerinaGuest Service Center
Sarah_df
2 Queen Beds Junior Suite
Stayed in Jul 2024
Family
45 reviews
5.0/5
Outstanding
Posted on Aug 5, 2024
Two large beds, suitable for two adults and two children, there are 2 bathrooms, very convenient, the hotel also gave red wine and honey🍯 for the second stay, there is a telescope on the top floor🔭 you can see the Acropolis
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Response from Property: Dear Sarah_df,Thank you for choosing the Athenaeum InterContinental Athens and for taking the time to share your review. Guest satisfaction is what we strive for and it pleases us to learn that you enjoyed the spaciousness or our rooms, the hotel amenities and the spectacular Acropolis view. We thank you again for your valuable feedback and look forward to welcoming you back to our hotel in the near future.Yours sincerely,MariaGuest Service Center
WEIDONGBO
Classic Room
Stayed in Nov 2024
Family
46 reviews
4.5/5
Great
Posted on Nov 6, 2024
This is my second stay at a very nice five-star hotel in the city, 20 minutes' walk from the Acropolis. The receptionist quickly provided a room based on my request for early arrival in the message I left when booking the room. The hotel is large, but the facilities are a bit old. There are two beds in the room, one with a harder mattress and the other very soft (I don't know why). The overall experience is good.
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Response from Property: Dear WEIDONGBO,Thank you for having chosen the Athenaeum InterContinental whilst in Athens and for sharing your feedback. Guest satisfaction is our primary concern and we are delighted to learn that your stay was an enjoyable one. In addition, it pleases us greatly to learn that your experience with our Front Office staff met with your expectations. With regards to your comment about the facilities of the hotel, we would like to take this opportunity to inform you that we are currently in the process of our next renovation phase that has begun with our lobby and is followed by our rooms at this period of time. Thank you again for your positive feedback which is greatly appreciated, and we look forward to welcoming you back for another wonderful experience. Yours sincerely,GeorgiaGuest Service Center