The breakfast and dinner buffets were absolutely delicious! The fillet steak, especially, which was grilled right in front of me at the dinner buffet, was outstanding. I was also thrilled that I could have as much salmon roe and sashimi as I wanted!
The room was clean, and the amenities were top-notch, with KOSE shampoo and DHC skincare products provided, which made my stay very satisfying.
The female staff at the front desk were all incredibly polite and provided excellent service, making it a hotel I’d definitely want to visit again!
However, there was one regrettable point.
When I called to reserve parking, the male staff member's tone was quite condescending. He answered the phone without stating the hotel's name, simply saying “Hello?” as his first word. After I stated my reservation name and purpose, he remained silent, which made me uneasy, so I asked, “Who is this?” He just mumbled a name, like 'Sa...'. When I double-checked, “Is this LiveMax Resort Atami Sea Front?”, he replied, “Yes, it is,” in a somewhat annoyed tone.
Then, when I reiterated my parking reservation request, he responded with a very inconvenienced tone, saying, “It might not fit depending on your car size…”
Ultimately, I was able to make the reservation, which was good, but honestly, it was quite unpleasant. We're not friends, so I would have appreciated a more polite interaction.
Nevertheless, everything else besides that phone call was truly wonderful!
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