The Inn on Biltmore Estate

Excellent stay, no complains other than tissues on the sink counter when I entered the bathroom and younger children running the halls for a short period of time during the evening.

Excellent facility! From grounds to the hotel itself, impeccably maintained! Staff at all levels was courteous, friendly and professional. Rooms are spacious, kept spotless by housekeeping staff, and well suited to a relaxing experience.

Went here for our honeymoon - genuinely one of the best experiences we could have asked for. On top of the amazing dining options, breath-taking view, and luxury atmosphere, the unparalleled level of service from the staff escalated this trip to a 10/10. I'd be remiss not to callout the fun activities we were able to do in between our meals/drinks: sporting clays (maybe the highlight of the trip!), wine tasting, and of course the Biltmore House tour. It's also fantastic to just walk around on the walking trails and admire the incredible view. We already started planning our next trip back before we left!

Dining room experience for dinner was very disappointing. The food was only barely warm, we had to wait around 45 minutes after soup course for our entrees. Our waiter Michael never came to apologize for the delay. Totally unacceptable. When the food came, it was just ok. Very overpriced for the expected quality. Also, our room 582 was all the way at the end of two halls. The last room. The walk to the elevator was hard for me as I was recently recovering from surgery. It felt like we were in a different county. All in all, the Biltmore has lost its luster for us. We brought our daughter and her husband there as a Christmas gift and it just wasn’t what we expected. We won’t be back.

Super friendly staff and excellent amenities. I am supposed to remove a star, yet the benefits outweigh the problem; it should still be taken seriously. I trust that the housekeeping staff will ensure thorough cleaning and maintain the rooms in a spotless condition. Upon accidentally dropping my eyeglasses on the floor, I observed that beneath the console table and beds, there was a significant accumulation of dust and dirt.

We were not told anything about a free breakfast when we checked in. They also failed to tell us

I have stayed at this hotel every year, but this time it was a complete disappointment. The hotel told us they would upgrade our room and offer a special price; instead, we were charged much more than the original rate. Every morning we had issues at breakfast. The waiters repeatedly overcharged us—counting our children as adults instead of applying the children’s breakfast rate. Our breakfast bill exceeded $180, so we eventually stopped using the buffet and started ordering à la carte from the menu, which was actually more reasonable. Unfortunately, the hotel seems to have changed from a luxury establishment into one that focuses on overcharging guests.

Room was not cleaned first day (3 pm) but I asked housekeeper and she immediately contacted the right person. Room was spotless when I returned. Excellent customer service all through out the Inn.

Uncomfortable beds. Ridiculous weight for breakfast in restaurant. Unaccommodating management. We splurged as a one time visit. Would never come back again at this price point.